Total complaints
1
Filed since Beca
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows as I requested that no longer would I have escrow pay my insurance. I repaid the XXXX refund of XXXX to my escrow account on XX/XX/XXXX. I repaid the XXXX refund of XXXX to escrow on XX/XX/XXXX. I repeatedly asked for an escrow analysis beginning on XX/XX/XXXX when they raised my escrow payment. They said it would take 30 days. They had all the money returned on XX/XX/XXXX. Tomorrow is XX/XX/XXXX. That is 30 days and I still don't have a new escrow analysis. My payment should be less not more. I have enough in escrow account's complaint history from CFPB public records. 1 consumers have filed complaints since Beca. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Beca
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How as I requested that no longer would I have escrow pay my insurance. I repaid the XXXX refund of XXXX to my escrow account on XX/XX/XXXX. I repaid the XXXX refund of XXXX to escrow on XX/XX/XXXX. I repeatedly asked for an escrow analysis beginning on XX/XX/XXXX when they raised my escrow payment. They said it would take 30 days. They had all the money returned on XX/XX/XXXX. Tomorrow is XX/XX/XXXX. That is 30 days and I still don't have a new escrow analysis. My payment should be less not more. I have enough in escrow account's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| my agent sent the XXXX insurance binder with XXXX balance due to NewRez. NewRez failed to read the binder that there was XXXX balance due. They paid XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| XXXX | 1 |
| Issue | Complaints |
|---|---|
| this payment was not authorized. My escrow account was not in arrears of about XXXX. Now I had to request the refund from XXXX I was in constant communication with NewRez | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
as I requested that no longer would I have escrow pay my insurance. I repaid the XXXX refund of XXXX to my escrow account on XX/XX/XXXX. I repaid the XXXX refund of XXXX to escrow on XX/XX/XXXX. I repeatedly asked for an escrow analysis beginning on XX/XX/XXXX when they raised my escrow payment. They said it would take 30 days. They had all the money returned on XX/XX/XXXX. Tomorrow is XX/XX/XXXX. That is 30 days and I still don't have a new escrow analysis. My payment should be less not more. I have enough in escrow account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Beca, and the most recent logged activity is Because an, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as I requested that no longer would I have escrow pay my insurance. I repaid the XXXX refund of XXXX to my escrow account on XX/XX/XXXX. I repaid the XXXX refund of XXXX to escrow on XX/XX/XXXX. I repeatedly asked for an escrow analysis beginning on XX/XX/XXXX when they raised my escrow payment. They said it would take 30 days. They had all the money returned on XX/XX/XXXX. Tomorrow is XX/XX/XXXX. That is 30 days and I still don't have a new escrow analysis. My payment should be less not more. I have enough in escrow account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my agent sent the XXXX insurance binder with XXXX balance due to NewRez. NewRez failed to read the binder that there was XXXX balance due. They paid XXXX XXXX", and the single most common underlying issue is "this payment was not authorized. My escrow account was not in arrears of about XXXX. Now I had to request the refund from XXXX I was in constant communication with NewRez".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as I requested that no longer would I have escrow pay my insurance. I repaid the XXXX refund of XXXX to my escrow account on XX/XX/XXXX. I repaid the XXXX refund of XXXX to escrow on XX/XX/XXXX. I repeatedly asked for an escrow analysis beginning on XX/XX/XXXX when they raised my escrow payment. They said it would take 30 days. They had all the money returned on XX/XX/XXXX. Tomorrow is XX/XX/XXXX. That is 30 days and I still don't have a new escrow analysis. My payment should be less not more. I have enough in escrow account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
as I requested that no longer would I have escrow pay my insurance. I repaid the XXXX refund of XXXX to my escrow account on XX/XX/XXXX. I repaid the XXXX refund of XXXX to escrow on XX/XX/XXXX. I repeatedly asked for an escrow analysis beginning on XX/XX/XXXX when they raised my escrow payment. They said it would take 30 days. They had all the money returned on XX/XX/XXXX. Tomorrow is XX/XX/XXXX. That is 30 days and I still don't have a new escrow analysis. My payment should be less not more. I have enough in escrow account has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
as I requested that no longer would I have escrow pay my insurance. I repaid the XXXX refund of XXXX to my escrow account on XX/XX/XXXX. I repaid the XXXX refund of XXXX to escrow on XX/XX/XXXX. I repeatedly asked for an escrow analysis beginning on XX/XX/XXXX when they raised my escrow payment. They said it would take 30 days. They had all the money returned on XX/XX/XXXX. Tomorrow is XX/XX/XXXX. That is 30 days and I still don't have a new escrow analysis. My payment should be less not more. I have enough in escrow account has a 0% timely response rate to CFPB complaints.
The most common issue reported against as I requested that no longer would I have escrow pay my insurance. I repaid the XXXX refund of XXXX to my escrow account on XX/XX/XXXX. I repaid the XXXX refund of XXXX to escrow on XX/XX/XXXX. I repeatedly asked for an escrow analysis beginning on XX/XX/XXXX when they raised my escrow payment. They said it would take 30 days. They had all the money returned on XX/XX/XXXX. Tomorrow is XX/XX/XXXX. That is 30 days and I still don't have a new escrow analysis. My payment should be less not more. I have enough in escrow account is "this payment was not authorized. My escrow account was not in arrears of about XXXX. Now I had to request the refund from XXXX I was in constant communication with NewRez" in the "my agent sent the XXXX insurance binder with XXXX balance due to NewRez. NewRez failed to read the binder that there was XXXX balance due. They paid XXXX XXXX" product category.
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