Total complaints
1
Filed since All
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows as I completed the terms within 14 days after gaining access to my account's complaint history from CFPB public records. 1 consumers have filed complaints since All . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since All
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How as I completed the terms within 14 days after gaining access to my account's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| contacting Suntrust Bank. Each time they send they needed to re-send my application for online access and I would get a follow-up email with directions. Every time it did not work. I finally received access to my account on XX/XX/XXXX ( which I have in writing via secure message from the bank ). However | 1 |
| State | Complaints |
|---|---|
| which would be well under the 30 day terms in the Suntrust offer details.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SUNTRUST BANKS | 1 |
| Issue | Complaints |
|---|---|
| because I was not notified and just tried to log-in. At this point I immediately tried to meet the terms. According to the terms | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
as I completed the terms within 14 days after gaining access to my account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to All , and the most recent logged activity is All bank a, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, as I completed the terms within 14 days after gaining access to my account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "contacting Suntrust Bank. Each time they send they needed to re-send my application for online access and I would get a follow-up email with directions. Every time it did not work. I finally received access to my account on XX/XX/XXXX ( which I have in writing via secure message from the bank ). However", and the single most common underlying issue is "because I was not notified and just tried to log-in. At this point I immediately tried to meet the terms. According to the terms".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating as I completed the terms within 14 days after gaining access to my account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
as I completed the terms within 14 days after gaining access to my account has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
as I completed the terms within 14 days after gaining access to my account has a 0% timely response rate to CFPB complaints.
The most common issue reported against as I completed the terms within 14 days after gaining access to my account is "because I was not notified and just tried to log-in. At this point I immediately tried to meet the terms. According to the terms" in the "contacting Suntrust Bank. Each time they send they needed to re-send my application for online access and I would get a follow-up email with directions. Every time it did not work. I finally received access to my account on XX/XX/XXXX ( which I have in writing via secure message from the bank ). However" product category.
Read our methodology — how this data is sourced, computed, and verified.