Total complaints
5
Filed since ( c
5 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5 consumer complaints filed with the CFPB
This profile shows approval's complaint history from CFPB public records. 5 consumers have filed complaints since ( c . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
5
Filed since ( c
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How approval's 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I must dispute the inquiry reported as XXXX dated XX/XX/year> | 2 |
| I've been using the card to earn the bonus ; in fact | 1 |
| at worst | 1 |
| approval | 1 |
| State | Complaints |
|---|---|
| or documentation indicating that I consented to this inquiry. Its inconsistent reporting is especially troubling : if the inquiry were legitimate | 2 |
| and original Prestige account opening ( XX/XX/XXXX ). | 1 |
| and closing process of our mortgage loan. His negligence in doing so led to an out-of-pocket payment of {$38000.00} | 1 |
| status | 1 |
| Issue | Complaints |
|---|---|
| raising concerns about whether it was legitimate or authorized. I did not apply for credit with XXXX or XXXX XXXX on or around that date | 2 |
| so I knew there would be no problem with meeting the minimum spending amount of {$4000.00}. But yesterday I received a letter from Citi which seemed to imply ( but didn't actually state ) that I was NOT eligible for the bonus due to having accounts in the same product approved or closed within the last 24 months. '' I was able to use the live-chat function this time | 1 |
| yet he repeatedly made false statements upon which we relied to our detriment. He did not exercise reasonable care in guiding us | 1 |
| ingredients | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
approval has accumulated 5 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( c , and the most recent logged activity is XXXX actio, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, approval reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I must dispute the inquiry reported as XXXX dated XX/XX/year>", and the single most common underlying issue is "raising concerns about whether it was legitimate or authorized. I did not apply for credit with XXXX or XXXX XXXX on or around that date".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating approval: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
approval has received 5 consumer complaints filed with the Consumer Financial Protection Bureau.
approval has a 0% timely response rate to CFPB complaints.
The most common issue reported against approval is "raising concerns about whether it was legitimate or authorized. I did not apply for credit with XXXX or XXXX XXXX on or around that date" in the "I must dispute the inquiry reported as XXXX dated XX/XX/year>" product category.
Read our methodology — how this data is sourced, computed, and verified.