apologized and said that he wanted to make it right. He said he would honor the rate with no points and would reduce the closing costs. I said you are too late- you are only doing this because you were caught. He asked me to think about it and said he would follow-up with me the next day ( he did not ). I ended the call with please have your supervisor call me.

What the CFPB Record Shows About apologized and said that he wanted to make it right. He said he would honor the rate with no points and would reduce the closing costs. I said you are too late- you are only doing this because you were caught. He asked me to think about it and said he would follow-up with me the next day ( he did not ). I ended the call with please have your supervisor call me.

apologized and said that he wanted to make it right. He said he would honor the rate with no points and would reduce the closing costs. I said you are too late- you are only doing this because you were caught. He asked me to think about it and said he would follow-up with me the next day ( he did not ). I ended the call with please have your supervisor call me. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, apologized and said that he wanted to make it right. He said he would honor the rate with no points and would reduce the closing costs. I said you are too late- you are only doing this because you were caught. He asked me to think about it and said he would follow-up with me the next day ( he did not ). I ended the call with please have your supervisor call me. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we received the electronic loan disclosures to prepare for our closing scheduled on Saturday", and the single most common underlying issue is "I was alarmed by the following : 1. The closing costs were {$21000.00} 2. The $ XXXX credit and {$550.00} appraisal reimbursement was missing 3. The monthly payment was {$3900.00} 4. Points were included in the rate I asked XXXX to advice and he said he would call me later that day. Upon leaving work".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating apologized and said that he wanted to make it right. He said he would honor the rate with no points and would reduce the closing costs. I said you are too late- you are only doing this because you were caught. He asked me to think about it and said he would follow-up with me the next day ( he did not ). I ended the call with please have your supervisor call me.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.