another hour long conversation and they said he can't find the form for me to fill out to transfer cash and points from a purged account to my current account and doesn't know what I can do.

What the CFPB Record Shows About another hour long conversation and they said he can't find the form for me to fill out to transfer cash and points from a purged account to my current account and doesn't know what I can do.

another hour long conversation and they said he can't find the form for me to fill out to transfer cash and points from a purged account to my current account and doesn't know what I can do. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Fast, and the most recent logged activity is Fast forwa, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, another hour long conversation and they said he can't find the form for me to fill out to transfer cash and points from a purged account to my current account and doesn't know what I can do. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I'm finally ready to book a new trip for XX/XX/XXXX and I call Chase Ultimate Rewards. After multiple people transferring me incorrectly and starting the process over and each time I finally reached someone who was super helpful and he tells me XXXX XXXX actually is allowing refunds for those time frames instead of having to use the voucher so he was going to process it but it would take a bit. He wanted to read all the terms and conditions on ultimate rewards for those dates and all terms and conditions from XXXX XXXX and since he was so kind", and the single most common underlying issue is "but I just needed to wait the 15-30 minutes until the points went through. I received two emails showing the refund has been sent and so I called back like he said and this is where it gets even more frustrating and another two hours on the phone".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating another hour long conversation and they said he can't find the form for me to fill out to transfer cash and points from a purged account to my current account and doesn't know what I can do.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.