Total complaints
1
Filed since As I
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and XXXX XXXXAmerisaveacknowledging the complaint. One XX/XX/XXXX I finally got a secured email from them stating that per their RESPA they are allowed 30 days to respond and that they are not affiliated with the loan origination process or refinance services ofAmerisaveMortgage Corporation and unable to assist me. On XX/XX/XXXX I asked for the information of the department I can file my complaint with and they responded XX/XX/XXXX that they will not be reviewing my inquiry. I have asked the myriad of people I talked to atAmerisavehow to file a complaint and was XXXX@amerisave.comas well as the customer service people responded to my complaints reassuring me that it will be reviewed. So I find it interesting that after months of complaining I get a notification stating that whomever reviewed my complaint is actually not affiliated with the loan originationprocess or refinance services. Then why did they get my complaint's complaint history from CFPB public records. 1 consumers have filed complaints since As I. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since As I
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and XXXX XXXXAmerisaveacknowledging the complaint. One XX/XX/XXXX I finally got a secured email from them stating that per their RESPA they are allowed 30 days to respond and that they are not affiliated with the loan origination process or refinance services ofAmerisaveMortgage Corporation and unable to assist me. On XX/XX/XXXX I asked for the information of the department I can file my complaint with and they responded XX/XX/XXXX that they will not be reviewing my inquiry. I have asked the myriad of people I talked to atAmerisavehow to file a complaint and was XXXX@amerisave.comas well as the customer service people responded to my complaints reassuring me that it will be reviewed. So I find it interesting that after months of complaining I get a notification stating that whomever reviewed my complaint is actually not affiliated with the loan originationprocess or refinance services. Then why did they get my complaint's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXXcustomerservice@amerisave.comand I got assurances from XXXX XXXX that my complaint was being reviewed | 1 |
| State | Complaints |
|---|---|
| why the complaint was not sent to the right department | 1 |
| Issue | Complaints |
|---|---|
| XXXX XXXX XXXX XXXX XXXX XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and XXXX XXXXAmerisaveacknowledging the complaint. One XX/XX/XXXX I finally got a secured email from them stating that per their RESPA they are allowed 30 days to respond and that they are not affiliated with the loan origination process or refinance services ofAmerisaveMortgage Corporation and unable to assist me. On XX/XX/XXXX I asked for the information of the department I can file my complaint with and they responded XX/XX/XXXX that they will not be reviewing my inquiry. I have asked the myriad of people I talked to atAmerisavehow to file a complaint and was XXXX@amerisave.comas well as the customer service people responded to my complaints reassuring me that it will be reviewed. So I find it interesting that after months of complaining I get a notification stating that whomever reviewed my complaint is actually not affiliated with the loan originationprocess or refinance services. Then why did they get my complaint has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As I, and the most recent logged activity is As I noted, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and XXXX XXXXAmerisaveacknowledging the complaint. One XX/XX/XXXX I finally got a secured email from them stating that per their RESPA they are allowed 30 days to respond and that they are not affiliated with the loan origination process or refinance services ofAmerisaveMortgage Corporation and unable to assist me. On XX/XX/XXXX I asked for the information of the department I can file my complaint with and they responded XX/XX/XXXX that they will not be reviewing my inquiry. I have asked the myriad of people I talked to atAmerisavehow to file a complaint and was XXXX@amerisave.comas well as the customer service people responded to my complaints reassuring me that it will be reviewed. So I find it interesting that after months of complaining I get a notification stating that whomever reviewed my complaint is actually not affiliated with the loan originationprocess or refinance services. Then why did they get my complaint reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXXcustomerservice@amerisave.comand I got assurances from XXXX XXXX that my complaint was being reviewed", and the single most common underlying issue is "XXXX XXXX XXXX XXXX XXXX XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and XXXX XXXXAmerisaveacknowledging the complaint. One XX/XX/XXXX I finally got a secured email from them stating that per their RESPA they are allowed 30 days to respond and that they are not affiliated with the loan origination process or refinance services ofAmerisaveMortgage Corporation and unable to assist me. On XX/XX/XXXX I asked for the information of the department I can file my complaint with and they responded XX/XX/XXXX that they will not be reviewing my inquiry. I have asked the myriad of people I talked to atAmerisavehow to file a complaint and was XXXX@amerisave.comas well as the customer service people responded to my complaints reassuring me that it will be reviewed. So I find it interesting that after months of complaining I get a notification stating that whomever reviewed my complaint is actually not affiliated with the loan originationprocess or refinance services. Then why did they get my complaint: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and XXXX XXXXAmerisaveacknowledging the complaint. One XX/XX/XXXX I finally got a secured email from them stating that per their RESPA they are allowed 30 days to respond and that they are not affiliated with the loan origination process or refinance services ofAmerisaveMortgage Corporation and unable to assist me. On XX/XX/XXXX I asked for the information of the department I can file my complaint with and they responded XX/XX/XXXX that they will not be reviewing my inquiry. I have asked the myriad of people I talked to atAmerisavehow to file a complaint and was XXXX@amerisave.comas well as the customer service people responded to my complaints reassuring me that it will be reviewed. So I find it interesting that after months of complaining I get a notification stating that whomever reviewed my complaint is actually not affiliated with the loan originationprocess or refinance services. Then why did they get my complaint has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and XXXX XXXXAmerisaveacknowledging the complaint. One XX/XX/XXXX I finally got a secured email from them stating that per their RESPA they are allowed 30 days to respond and that they are not affiliated with the loan origination process or refinance services ofAmerisaveMortgage Corporation and unable to assist me. On XX/XX/XXXX I asked for the information of the department I can file my complaint with and they responded XX/XX/XXXX that they will not be reviewing my inquiry. I have asked the myriad of people I talked to atAmerisavehow to file a complaint and was XXXX@amerisave.comas well as the customer service people responded to my complaints reassuring me that it will be reviewed. So I find it interesting that after months of complaining I get a notification stating that whomever reviewed my complaint is actually not affiliated with the loan originationprocess or refinance services. Then why did they get my complaint has a 0% timely response rate to CFPB complaints.
The most common issue reported against and XXXX XXXXAmerisaveacknowledging the complaint. One XX/XX/XXXX I finally got a secured email from them stating that per their RESPA they are allowed 30 days to respond and that they are not affiliated with the loan origination process or refinance services ofAmerisaveMortgage Corporation and unable to assist me. On XX/XX/XXXX I asked for the information of the department I can file my complaint with and they responded XX/XX/XXXX that they will not be reviewing my inquiry. I have asked the myriad of people I talked to atAmerisavehow to file a complaint and was XXXX@amerisave.comas well as the customer service people responded to my complaints reassuring me that it will be reviewed. So I find it interesting that after months of complaining I get a notification stating that whomever reviewed my complaint is actually not affiliated with the loan originationprocess or refinance services. Then why did they get my complaint is "XXXX XXXX XXXX XXXX XXXX XXXX" in the "XXXXcustomerservice@amerisave.comand I got assurances from XXXX XXXX that my complaint was being reviewed" product category.
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