Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and XXXX seconds's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and XXXX seconds's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called Citi Best Buy to specify precisely how I wanted my payment for the relevant statement to be allocated to recent purchases and promotional balances because the Citi Best Buy website does not allow customers to precisely specify payment allocation. The customer service agent whom I spoke with on XX/XX/year> | 1 |
| State | Complaints |
|---|---|
| and my sole reason for calling was to specify the proper allocation of my payment. Since it is absurd to expect customers to spend over an hour on the phone every time they want to pay their bill and ensure that the payment is applied lawfully | 1 |
| Issue | Complaints |
|---|---|
| even though it does not allow me to specify dollar amounts paid to recent purchases and promotional balances. The agent assured me that my payment would be applied to higher-interest | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and XXXX seconds has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/y, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and XXXX seconds reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called Citi Best Buy to specify precisely how I wanted my payment for the relevant statement to be allocated to recent purchases and promotional balances because the Citi Best Buy website does not allow customers to precisely specify payment allocation. The customer service agent whom I spoke with on XX/XX/year>", and the single most common underlying issue is "even though it does not allow me to specify dollar amounts paid to recent purchases and promotional balances. The agent assured me that my payment would be applied to higher-interest".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and XXXX seconds: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and XXXX seconds has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and XXXX seconds has a 0% timely response rate to CFPB complaints.
The most common issue reported against and XXXX seconds is "even though it does not allow me to specify dollar amounts paid to recent purchases and promotional balances. The agent assured me that my payment would be applied to higher-interest" in the "I called Citi Best Buy to specify precisely how I wanted my payment for the relevant statement to be allocated to recent purchases and promotional balances because the Citi Best Buy website does not allow customers to precisely specify payment allocation. The customer service agent whom I spoke with on XX/XX/year>" product category.
Read our methodology — how this data is sourced, computed, and verified.