Total complaints
1
Filed since Comp
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and XXXX is the servicer of the account. '' The above named entity '' is NOT the true owner of the account or the true holder of the Deed of Trust. XXXX and XXXXXXXX XXXX consider the trust to be the entity that owns the mortgage and note. As XXXXXXXX XXXX states in paragraph two : Please note the Trust is the owner of your mortgage and note's complaint history from CFPB public records. 1 consumers have filed complaints since Comp. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Comp
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and XXXX is the servicer of the account. '' The above named entity '' is NOT the true owner of the account or the true holder of the Deed of Trust. XXXX and XXXXXXXX XXXX consider the trust to be the entity that owns the mortgage and note. As XXXXXXXX XXXX states in paragraph two : Please note the Trust is the owner of your mortgage and note's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| which admits : XXXXXXXX XXXX is merely the trustee for the trust that owns the mortgage and note on this property. Please note the Trust is the owner of your mortgage and note | 1 |
| State | Complaints |
|---|---|
| not the trustee. This letter from XXXX XXXX dated XX/XX/XXXX is not consistent with the letter from XXXX dated XX/XX/XXXX enclosed in the same attached file. The true holder of Deed of Trust would be the certificate holders who are the investors and | 1 |
| Issue | Complaints |
|---|---|
| SERIES XXXX as the owner | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and XXXX is the servicer of the account. '' The above named entity '' is NOT the true owner of the account or the true holder of the Deed of Trust. XXXX and XXXXXXXX XXXX consider the trust to be the entity that owns the mortgage and note. As XXXXXXXX XXXX states in paragraph two : Please note the Trust is the owner of your mortgage and note has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Comp, and the most recent logged activity is Compare th, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and XXXX is the servicer of the account. '' The above named entity '' is NOT the true owner of the account or the true holder of the Deed of Trust. XXXX and XXXXXXXX XXXX consider the trust to be the entity that owns the mortgage and note. As XXXXXXXX XXXX states in paragraph two : Please note the Trust is the owner of your mortgage and note reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which admits : XXXXXXXX XXXX is merely the trustee for the trust that owns the mortgage and note on this property. Please note the Trust is the owner of your mortgage and note", and the single most common underlying issue is "SERIES XXXX as the owner".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and XXXX is the servicer of the account. '' The above named entity '' is NOT the true owner of the account or the true holder of the Deed of Trust. XXXX and XXXXXXXX XXXX consider the trust to be the entity that owns the mortgage and note. As XXXXXXXX XXXX states in paragraph two : Please note the Trust is the owner of your mortgage and note: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and XXXX is the servicer of the account. '' The above named entity '' is NOT the true owner of the account or the true holder of the Deed of Trust. XXXX and XXXXXXXX XXXX consider the trust to be the entity that owns the mortgage and note. As XXXXXXXX XXXX states in paragraph two : Please note the Trust is the owner of your mortgage and note has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and XXXX is the servicer of the account. '' The above named entity '' is NOT the true owner of the account or the true holder of the Deed of Trust. XXXX and XXXXXXXX XXXX consider the trust to be the entity that owns the mortgage and note. As XXXXXXXX XXXX states in paragraph two : Please note the Trust is the owner of your mortgage and note has a 0% timely response rate to CFPB complaints.
The most common issue reported against and XXXX is the servicer of the account. '' The above named entity '' is NOT the true owner of the account or the true holder of the Deed of Trust. XXXX and XXXXXXXX XXXX consider the trust to be the entity that owns the mortgage and note. As XXXXXXXX XXXX states in paragraph two : Please note the Trust is the owner of your mortgage and note is "SERIES XXXX as the owner" in the "which admits : XXXXXXXX XXXX is merely the trustee for the trust that owns the mortgage and note on this property. Please note the Trust is the owner of your mortgage and note" product category.
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