and XXXX advised me that he could not talk with me because they had over a million customers waiting to be served. I then asked XXXX if XXXX could provide the dates my account showed as delinquent since he was looking at it. I could provide proof of payment because I have not missed ANY payments outside of the COVID19 Forbearance and my Chapter XXXX Bankruptcy filing in XX/XX/XXXX. XXXX stated that she would mail me a loss mitigation application to be considered for the partial claim option.

What the CFPB Record Shows About and XXXX advised me that he could not talk with me because they had over a million customers waiting to be served. I then asked XXXX if XXXX could provide the dates my account showed as delinquent since he was looking at it. I could provide proof of payment because I have not missed ANY payments outside of the COVID19 Forbearance and my Chapter XXXX Bankruptcy filing in XX/XX/XXXX. XXXX stated that she would mail me a loss mitigation application to be considered for the partial claim option.

and XXXX advised me that he could not talk with me because they had over a million customers waiting to be served. I then asked XXXX if XXXX could provide the dates my account showed as delinquent since he was looking at it. I could provide proof of payment because I have not missed ANY payments outside of the COVID19 Forbearance and my Chapter XXXX Bankruptcy filing in XX/XX/XXXX. XXXX stated that she would mail me a loss mitigation application to be considered for the partial claim option. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and XXXX advised me that he could not talk with me because they had over a million customers waiting to be served. I then asked XXXX if XXXX could provide the dates my account showed as delinquent since he was looking at it. I could provide proof of payment because I have not missed ANY payments outside of the COVID19 Forbearance and my Chapter XXXX Bankruptcy filing in XX/XX/XXXX. XXXX stated that she would mail me a loss mitigation application to be considered for the partial claim option. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called the bankruptcy department to confirm that XXXX had received my email/fax explaining the issues with my account. XXXX also advised that there were no updates", and the single most common underlying issue is "from XXXX and that my email/fax had been received. XXXX also informed me that my account had been removed from loss mitigation and that I needed to speak with them regarding removing my account from their team. She transferred me to XXXX 's voicemail - I left a message. I called back to talk with someone from loss mitigation. I spoke to XXXX. XXXX advised me that I needed to speak with bankruptcy - even after I explained that I had already talked to XXXX in bankruptcy earlier that day. Somehow the call was disconnected".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and XXXX advised me that he could not talk with me because they had over a million customers waiting to be served. I then asked XXXX if XXXX could provide the dates my account showed as delinquent since he was looking at it. I could provide proof of payment because I have not missed ANY payments outside of the COVID19 Forbearance and my Chapter XXXX Bankruptcy filing in XX/XX/XXXX. XXXX stated that she would mail me a loss mitigation application to be considered for the partial claim option.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.