Total complaints
1
Filed since - Th
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and XX/XX/2024. Within 90 days of account opening's complaint history from CFPB public records. 1 consumers have filed complaints since - Th. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since - Th
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and XX/XX/2024. Within 90 days of account opening's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| and promised and ensured me it would appear in the account on XX/XX/XXXX. The call was recorded and there is proof of the agent saying this multiple times. I repeated the question for confirmation and the agent confirmed the funds would be deposited to my aocunt on XX/XX/XXXX - Agent asked that if I don ; t see the funds I can call customer service and they will deposit them - She apologized over and over | 1 |
| State | Complaints |
|---|---|
| you would need to have completed XXXX qualifying Enhanced Direct Deposits totaling {$1500.00}. Qualifying Enhanced Direct Deposit is an electronic deposit through the XXXX XXXX XXXX XXXX XXXX XXXX XXXX of payroll | 1 |
| Issue | Complaints |
|---|---|
| the terms clearly state that XXXX deposits totaling to {$1500.00} need to be made. No where on the offer does it mention anything about {$1500.00} in the account- Please see below response from Citi on my original complaint : XXXX Pursuant to the attached terms and conditions of the offer in question | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and XX/XX/2024. Within 90 days of account opening has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to - Th, and the most recent logged activity is - That sam, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and XX/XX/2024. Within 90 days of account opening reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and promised and ensured me it would appear in the account on XX/XX/XXXX. The call was recorded and there is proof of the agent saying this multiple times. I repeated the question for confirmation and the agent confirmed the funds would be deposited to my aocunt on XX/XX/XXXX - Agent asked that if I don ; t see the funds I can call customer service and they will deposit them - She apologized over and over", and the single most common underlying issue is "the terms clearly state that XXXX deposits totaling to {$1500.00} need to be made. No where on the offer does it mention anything about {$1500.00} in the account- Please see below response from Citi on my original complaint : XXXX Pursuant to the attached terms and conditions of the offer in question".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and XX/XX/2024. Within 90 days of account opening: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and XX/XX/2024. Within 90 days of account opening has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and XX/XX/2024. Within 90 days of account opening has a 0% timely response rate to CFPB complaints.
The most common issue reported against and XX/XX/2024. Within 90 days of account opening is "the terms clearly state that XXXX deposits totaling to {$1500.00} need to be made. No where on the offer does it mention anything about {$1500.00} in the account- Please see below response from Citi on my original complaint : XXXX Pursuant to the attached terms and conditions of the offer in question" in the "and promised and ensured me it would appear in the account on XX/XX/XXXX. The call was recorded and there is proof of the agent saying this multiple times. I repeated the question for confirmation and the agent confirmed the funds would be deposited to my aocunt on XX/XX/XXXX - Agent asked that if I don ; t see the funds I can call customer service and they will deposit them - She apologized over and over" product category.
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