Total complaints
1
Filed since Paym
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and wonder if I should pay the huge cost to have my mortgage audited. XXXX XXXX conventional.,,Mr. Cooper Group Inc.,AZ,85351,,Consent provided,Web,2024-04-01,Closed with explanation,Yes,N/A,8672325's complaint history from CFPB public records. 1 consumers have filed complaints since Paym. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Paym
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and wonder if I should pay the huge cost to have my mortgage audited. XXXX XXXX conventional.,,Mr. Cooper Group Inc.,AZ,85351,,Consent provided,Web,2024-04-01,Closed with explanation,Yes,N/A,8672325's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| obviously the notification system is surely lacking with Mr. Cooper . The CSR states if I was breeched he would not be able to access my account | 1 |
| Issue | Complaints |
|---|---|
| so I asked to be transferred to find out if I should be concerned or get alerts in place for my really good credit to stay in tact. I was on hold one hour and 25 minutes. Meanwhile I tried the website chat with a CSR- you can not type as the box is missing to respond. You can only pick from prompts of which account security or close to this was not a option of prompts to pick. The chat states OR- enter you question | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and wonder if I should pay the huge cost to have my mortgage audited. XXXX XXXX conventional.,,Mr. Cooper Group Inc.,AZ,85351,,Consent provided,Web,2024-04-01,Closed with explanation,Yes,N/A,8672325 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Paym, and the most recent logged activity is Payment hi, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and wonder if I should pay the huge cost to have my mortgage audited. XXXX XXXX conventional.,,Mr. Cooper Group Inc.,AZ,85351,,Consent provided,Web,2024-04-01,Closed with explanation,Yes,N/A,8672325 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "obviously the notification system is surely lacking with Mr. Cooper . The CSR states if I was breeched he would not be able to access my account", and the single most common underlying issue is "so I asked to be transferred to find out if I should be concerned or get alerts in place for my really good credit to stay in tact. I was on hold one hour and 25 minutes. Meanwhile I tried the website chat with a CSR- you can not type as the box is missing to respond. You can only pick from prompts of which account security or close to this was not a option of prompts to pick. The chat states OR- enter you question".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and wonder if I should pay the huge cost to have my mortgage audited. XXXX XXXX conventional.,,Mr. Cooper Group Inc.,AZ,85351,,Consent provided,Web,2024-04-01,Closed with explanation,Yes,N/A,8672325: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and wonder if I should pay the huge cost to have my mortgage audited. XXXX XXXX conventional.,,Mr. Cooper Group Inc.,AZ,85351,,Consent provided,Web,2024-04-01,Closed with explanation,Yes,N/A,8672325 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and wonder if I should pay the huge cost to have my mortgage audited. XXXX XXXX conventional.,,Mr. Cooper Group Inc.,AZ,85351,,Consent provided,Web,2024-04-01,Closed with explanation,Yes,N/A,8672325 has a 0% timely response rate to CFPB complaints.
The most common issue reported against and wonder if I should pay the huge cost to have my mortgage audited. XXXX XXXX conventional.,,Mr. Cooper Group Inc.,AZ,85351,,Consent provided,Web,2024-04-01,Closed with explanation,Yes,N/A,8672325 is "so I asked to be transferred to find out if I should be concerned or get alerts in place for my really good credit to stay in tact. I was on hold one hour and 25 minutes. Meanwhile I tried the website chat with a CSR- you can not type as the box is missing to respond. You can only pick from prompts of which account security or close to this was not a option of prompts to pick. The chat states OR- enter you question" in the "obviously the notification system is surely lacking with Mr. Cooper . The CSR states if I was breeched he would not be able to access my account" product category.
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