Total complaints
1
Filed since DELI
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and with no company name visible on the unopened envelope. The notice of transfer was therefore deliberately late prior to and subsequent to the transfer date and misleading in both instances. Noting that the transfer of service has nonetheless taken effect's complaint history from CFPB public records. 1 consumers have filed complaints since DELI. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since DELI
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and with no company name visible on the unopened envelope. The notice of transfer was therefore deliberately late prior to and subsequent to the transfer date and misleading in both instances. Noting that the transfer of service has nonetheless taken effect's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| such notice must include the name and contact information for the new servicer. While the letterhead date of XXXX notice was XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| homeowners do not contest the transfer of service and demand simply that Newrez/Shellpoint abide by the law in the future and make any communications not only in a timely manner | 1 |
| Issue | Complaints |
|---|---|
| the envelope was labeled as originating with Shellpoint Mortgage Servicing - not XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and with no company name visible on the unopened envelope. The notice of transfer was therefore deliberately late prior to and subsequent to the transfer date and misleading in both instances. Noting that the transfer of service has nonetheless taken effect has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to DELI, and the most recent logged activity is DELIBERATE, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and with no company name visible on the unopened envelope. The notice of transfer was therefore deliberately late prior to and subsequent to the transfer date and misleading in both instances. Noting that the transfer of service has nonetheless taken effect reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "such notice must include the name and contact information for the new servicer. While the letterhead date of XXXX notice was XXXX XXXX", and the single most common underlying issue is "the envelope was labeled as originating with Shellpoint Mortgage Servicing - not XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and with no company name visible on the unopened envelope. The notice of transfer was therefore deliberately late prior to and subsequent to the transfer date and misleading in both instances. Noting that the transfer of service has nonetheless taken effect: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and with no company name visible on the unopened envelope. The notice of transfer was therefore deliberately late prior to and subsequent to the transfer date and misleading in both instances. Noting that the transfer of service has nonetheless taken effect has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and with no company name visible on the unopened envelope. The notice of transfer was therefore deliberately late prior to and subsequent to the transfer date and misleading in both instances. Noting that the transfer of service has nonetheless taken effect has a 0% timely response rate to CFPB complaints.
The most common issue reported against and with no company name visible on the unopened envelope. The notice of transfer was therefore deliberately late prior to and subsequent to the transfer date and misleading in both instances. Noting that the transfer of service has nonetheless taken effect is "the envelope was labeled as originating with Shellpoint Mortgage Servicing - not XXXX" in the "such notice must include the name and contact information for the new servicer. While the letterhead date of XXXX notice was XXXX XXXX" product category.
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