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What the CFPB Record Shows About and we

and we has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to When, and the most recent logged activity is When the p, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and we reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I disconnected immediately and my wife called BOA through the App. I was put on hold", and the single most common underlying issue is "but my credentials had been changed and my cell phone number had been replaced by another and I could not login. Since my wifes accounts and mine were linked she was able to log in and she found XXXX XXXX payments on that day totaling {$3500.00} ( XXXX for {$1500.00} and XXXX for {$2000.00} ) and an online transfer of {$4500.00} to another account at BOA in processing ( which she tried to stop but BoA response times were too slow to stop it ). While on the phone with BOA".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and we: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.