and was unable to confirm for me my information on file ( email address and phone number ). She said she didn't have access to that information. It's ridiculous to me that the fraud department would not have access to information such as that. The rep also told me that she wasn't able to explain why the bank sent new account confirmation emails to my old email address and I'd have to go into a branch to talk to someone.

What the CFPB Record Shows About and was unable to confirm for me my information on file ( email address and phone number ). She said she didn't have access to that information. It's ridiculous to me that the fraud department would not have access to information such as that. The rep also told me that she wasn't able to explain why the bank sent new account confirmation emails to my old email address and I'd have to go into a branch to talk to someone.

and was unable to confirm for me my information on file ( email address and phone number ). She said she didn't have access to that information. It's ridiculous to me that the fraud department would not have access to information such as that. The rep also told me that she wasn't able to explain why the bank sent new account confirmation emails to my old email address and I'd have to go into a branch to talk to someone. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and was unable to confirm for me my information on file ( email address and phone number ). She said she didn't have access to that information. It's ridiculous to me that the fraud department would not have access to information such as that. The rep also told me that she wasn't able to explain why the bank sent new account confirmation emails to my old email address and I'd have to go into a branch to talk to someone. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was able to regain access to my former email account only to see that U.S. Bank had sent my account confirmation emails there. I immediately called U.S. Bank 's customer service department to confirm that these were legitimate emails from U.S. Bank", and the single most common underlying issue is "I asked why they would send emails to an email address that I'd informed them I no longer had access to".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and was unable to confirm for me my information on file ( email address and phone number ). She said she didn't have access to that information. It's ridiculous to me that the fraud department would not have access to information such as that. The rep also told me that she wasn't able to explain why the bank sent new account confirmation emails to my old email address and I'd have to go into a branch to talk to someone.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.