Total complaints
1
Filed since On X
2026 data Public-data reference. official source
and was simply told
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and was simply told's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
and was simply told complaint mix by product
- I received 1 100.0% – 0% relief
How and was simply told's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I received a letter from MOHELA stating that my request was denied. The following statement was given : A review of your application was completed by XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| Every case is different. '',,MOHELA,MD,20744,,Consent provided,Web,2025-05-28,Closed with explanation,Yes,N/A,13749602 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and it has been determined the applicable private student loans are not eligible for discharge due to the following reason ( XXXX ) : A variety of factors are considered in determiningwhether a private loan should be XXXX based on school misconduct and youdo not meet the requirements for discharge based on misconduct by your school. '' On XX/XX/year> | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About and was simply told
and was simply told has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/y, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and was simply told reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a letter from MOHELA stating that my request was denied. The following statement was given : A review of your application was completed by XXXX", and the single most common underlying issue is "and it has been determined the applicable private student loans are not eligible for discharge due to the following reason ( XXXX ) : A variety of factors are considered in determiningwhether a private loan should be XXXX based on school misconduct and youdo not meet the requirements for discharge based on misconduct by your school. '' On XX/XX/year>".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and was simply told: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does and was simply told have?
and was simply told has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does and was simply told respond to complaints on time?
and was simply told has a 0% timely response rate to CFPB complaints.
What is the most common complaint about and was simply told?
The most common issue reported against and was simply told is "and it has been determined the applicable private student loans are not eligible for discharge due to the following reason ( XXXX ) : A variety of factors are considered in determiningwhether a private loan should be XXXX based on school misconduct and youdo not meet the requirements for discharge based on misconduct by your school. '' On XX/XX/year>" in the "I received a letter from MOHELA stating that my request was denied. The following statement was given : A review of your application was completed by XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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