Total complaints
1
Filed since I co
2026 data Public-data reference. official source
and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point's complaint history from CFPB public records. 1 consumers have filed complaints since I co. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I co
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point complaint mix by product
- which advised 1 100.0% – 0% relief
How and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| which advised me to reach out to MOHELA. If I did not receive a resolution from them | 1 |
Top States
| State | Complaints |
|---|---|
| I called both MOHELA and Federal Student Aid at least once a month from XXXX to XXXX to ensure that this was being followed | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| as an investigation would need to be opened. When I spoke to MOHELA 's supervisor | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point
and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I co, and the most recent logged activity is I contacte, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which advised me to reach out to MOHELA. If I did not receive a resolution from them", and the single most common underlying issue is "as an investigation would need to be opened. When I spoke to MOHELA 's supervisor".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point have?
and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point respond to complaints on time?
and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point has a 0% timely response rate to CFPB complaints.
What is the most common complaint about and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point?
The most common issue reported against and was informed that it can take up to 90 business days to receive a response. A customer service representative told me not to make any payments towards this duplicate loan until I receive more information. At this point is "as an investigation would need to be opened. When I spoke to MOHELA 's supervisor" in the "which advised me to reach out to MOHELA. If I did not receive a resolution from them" product category.
Read our methodology — how this data is sourced, computed, and verified.
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