Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and was finally at a point where I was paying some principal on it. I was assured's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and was finally at a point where I was paying some principal on it. I was assured's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| initially HEAL I began repaying my loan in XXXX | 1 |
| State | Complaints |
|---|---|
| twice | 1 |
| Issue | Complaints |
|---|---|
| XXXX XXXX sent a document to me stating I could reduce my interest by a half percentage point by linking direct payments from my checking account to automatically pay the loan each month. Not trusting them from previous experience | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and was finally at a point where I was paying some principal on it. I was assured has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The Navien, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and was finally at a point where I was paying some principal on it. I was assured reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "initially HEAL I began repaying my loan in XXXX", and the single most common underlying issue is "XXXX XXXX sent a document to me stating I could reduce my interest by a half percentage point by linking direct payments from my checking account to automatically pay the loan each month. Not trusting them from previous experience".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and was finally at a point where I was paying some principal on it. I was assured: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and was finally at a point where I was paying some principal on it. I was assured has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and was finally at a point where I was paying some principal on it. I was assured has a 0% timely response rate to CFPB complaints.
The most common issue reported against and was finally at a point where I was paying some principal on it. I was assured is "XXXX XXXX sent a document to me stating I could reduce my interest by a half percentage point by linking direct payments from my checking account to automatically pay the loan each month. Not trusting them from previous experience" in the "initially HEAL I began repaying my loan in XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.