Total complaints
1
Filed since Seco
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and waiting on the line for another five to ten minutes's complaint history from CFPB public records. 1 consumers have filed complaints since Seco. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Seco
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and waiting on the line for another five to ten minutes's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the consumer care professionals have been unable to answer basic queries | 1 |
| State | Complaints |
|---|---|
| I received a message that the department I was trying to reach was closed. When the online customer service assured me it would be open | 1 |
| Issue | Complaints |
|---|---|
| forcing me to go through a lengthy process of repeating myself every time I contact them. The first time I contacted them | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and waiting on the line for another five to ten minutes has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Seco, and the most recent logged activity is Second, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and waiting on the line for another five to ten minutes reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the consumer care professionals have been unable to answer basic queries", and the single most common underlying issue is "forcing me to go through a lengthy process of repeating myself every time I contact them. The first time I contacted them".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and waiting on the line for another five to ten minutes: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and waiting on the line for another five to ten minutes has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and waiting on the line for another five to ten minutes has a 0% timely response rate to CFPB complaints.
The most common issue reported against and waiting on the line for another five to ten minutes is "forcing me to go through a lengthy process of repeating myself every time I contact them. The first time I contacted them" in the "the consumer care professionals have been unable to answer basic queries" product category.
Read our methodology — how this data is sourced, computed, and verified.