and USAA should properly investigate instead of lying and saying they investigated. USAA has stated as of XX/XX/XXXX that their XXXX XXXX is Investigating the Credit Balance '' On the account and that because of the bankruptcy they have to investigate with Bankruptcy and compliance the balance in the account before they can send out the funds. They have been investigating for over a month and this is redicules. The letter they send out says 10-20 Business days for a refund check. Everytime I call in this department keeps writing notes they are still investigating the credit balance

What the CFPB Record Shows About and USAA should properly investigate instead of lying and saying they investigated. USAA has stated as of XX/XX/XXXX that their XXXX XXXX is Investigating the Credit Balance '' On the account and that because of the bankruptcy they have to investigate with Bankruptcy and compliance the balance in the account before they can send out the funds. They have been investigating for over a month and this is redicules. The letter they send out says 10-20 Business days for a refund check. Everytime I call in this department keeps writing notes they are still investigating the credit balance

and USAA should properly investigate instead of lying and saying they investigated. USAA has stated as of XX/XX/XXXX that their XXXX XXXX is Investigating the Credit Balance '' On the account and that because of the bankruptcy they have to investigate with Bankruptcy and compliance the balance in the account before they can send out the funds. They have been investigating for over a month and this is redicules. The letter they send out says 10-20 Business days for a refund check. Everytime I call in this department keeps writing notes they are still investigating the credit balance has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At t, and the most recent logged activity is At this ti, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and USAA should properly investigate instead of lying and saying they investigated. USAA has stated as of XX/XX/XXXX that their XXXX XXXX is Investigating the Credit Balance '' On the account and that because of the bankruptcy they have to investigate with Bankruptcy and compliance the balance in the account before they can send out the funds. They have been investigating for over a month and this is redicules. The letter they send out says 10-20 Business days for a refund check. Everytime I call in this department keeps writing notes they are still investigating the credit balance reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I would like a proper investigation to be conducted. First and Foremost I want to receive my payment for the remaining balance in the account that USAA Is holding. They are holding this payment by Temporarily reopening the account every few day 's and stating they are performing Maintenance ''. Which is false. These credits have fully posted as permanent credits", and the single most common underlying issue is "and they shouldn't keep resetting the clock. USAA Stated last time that they were going to XXXX XXXX my check free of charge".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and USAA should properly investigate instead of lying and saying they investigated. USAA has stated as of XX/XX/XXXX that their XXXX XXXX is Investigating the Credit Balance '' On the account and that because of the bankruptcy they have to investigate with Bankruptcy and compliance the balance in the account before they can send out the funds. They have been investigating for over a month and this is redicules. The letter they send out says 10-20 Business days for a refund check. Everytime I call in this department keeps writing notes they are still investigating the credit balance: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.