and uploaded it to the Robinhood site. Now I am being told they can not accept a scanned copy of the statement. It must be a PDF statement downloaded off the bank website. I am unable to do that - the account was closed a year ago and I do not have online access to an account that is no longer open. I am unsure why they are asking for information on an account that was closed so long ago

What the CFPB Record Shows About and uploaded it to the Robinhood site. Now I am being told they can not accept a scanned copy of the statement. It must be a PDF statement downloaded off the bank website. I am unable to do that - the account was closed a year ago and I do not have online access to an account that is no longer open. I am unsure why they are asking for information on an account that was closed so long ago

and uploaded it to the Robinhood site. Now I am being told they can not accept a scanned copy of the statement. It must be a PDF statement downloaded off the bank website. I am unable to do that - the account was closed a year ago and I do not have online access to an account that is no longer open. I am unsure why they are asking for information on an account that was closed so long ago has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At t, and the most recent logged activity is At this po, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and uploaded it to the Robinhood site. Now I am being told they can not accept a scanned copy of the statement. It must be a PDF statement downloaded off the bank website. I am unable to do that - the account was closed a year ago and I do not have online access to an account that is no longer open. I am unsure why they are asking for information on an account that was closed so long ago reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the requests for documentation are getting ridiculous. So far", and the single most common underlying issue is "my state-issue ID".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and uploaded it to the Robinhood site. Now I am being told they can not accept a scanned copy of the statement. It must be a PDF statement downloaded off the bank website. I am unable to do that - the account was closed a year ago and I do not have online access to an account that is no longer open. I am unsure why they are asking for information on an account that was closed so long ago: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.