and TransUnion ( XXXX XXXX. XXXX ( b ) ) Continued reporting of disputed information without proper resolution Improperly shifting the investigative burden onto the consumer after sufficient notice of identity theft I am requesting CFPB assistance XXXX ensure that American Express XXXX XXXX a complete and reasonable fraud investigation Corrects or removes any inaccurate information being furnished to XXXX XXXX

What the CFPB Record Shows About and TransUnion ( XXXX XXXX. XXXX ( b ) ) Continued reporting of disputed information without proper resolution Improperly shifting the investigative burden onto the consumer after sufficient notice of identity theft I am requesting CFPB assistance XXXX ensure that American Express XXXX XXXX a complete and reasonable fraud investigation Corrects or removes any inaccurate information being furnished to XXXX XXXX

and TransUnion ( XXXX XXXX. XXXX ( b ) ) Continued reporting of disputed information without proper resolution Improperly shifting the investigative burden onto the consumer after sufficient notice of identity theft I am requesting CFPB assistance XXXX ensure that American Express XXXX XXXX a complete and reasonable fraud investigation Corrects or removes any inaccurate information being furnished to XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Desp, and the most recent logged activity is Despite pr, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and TransUnion ( XXXX XXXX. XXXX ( b ) ) Continued reporting of disputed information without proper resolution Improperly shifting the investigative burden onto the consumer after sufficient notice of identity theft I am requesting CFPB assistance XXXX ensure that American Express XXXX XXXX a complete and reasonable fraud investigation Corrects or removes any inaccurate information being furnished to XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the account continues to be reported in a manner that is inaccurate", and the single most common underlying issue is "and misleading".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and TransUnion ( XXXX XXXX. XXXX ( b ) ) Continued reporting of disputed information without proper resolution Improperly shifting the investigative burden onto the consumer after sufficient notice of identity theft I am requesting CFPB assistance XXXX ensure that American Express XXXX XXXX a complete and reasonable fraud investigation Corrects or removes any inaccurate information being furnished to XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.