and told the agent that I have never heard of such a request from a financial institution before. The agent told me there's nothing odd about this request it's part of their processes to verify someone's identity. I've banked with other institutions for over 15 years now

What the CFPB Record Shows About and told the agent that I have never heard of such a request from a financial institution before. The agent told me there's nothing odd about this request it's part of their processes to verify someone's identity. I've banked with other institutions for over 15 years now

and told the agent that I have never heard of such a request from a financial institution before. The agent told me there's nothing odd about this request it's part of their processes to verify someone's identity. I've banked with other institutions for over 15 years now has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/y, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and told the agent that I have never heard of such a request from a financial institution before. The agent told me there's nothing odd about this request it's part of their processes to verify someone's identity. I've banked with other institutions for over 15 years now reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I did not receive a call from a representative so I logged into my account on the Marcus by Goldman Sachs website and noticed that the transfer was reversed and the balance was back to {$18000.00} ( {$15.00} interest earned ). I thought the issue might have been that I transferred to a brokerage so I decided to transfer the money back to the chequing account I initially used to deposit the money from. When I initiated that transfer I received the following message 'Were sorry. Give us a call toll-free at XXXX to make this transfer. ' I called the phone number and spoke to an agent", and the single most common underlying issue is "my birth date".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and told the agent that I have never heard of such a request from a financial institution before. The agent told me there's nothing odd about this request it's part of their processes to verify someone's identity. I've banked with other institutions for over 15 years now: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.