Total complaints
1
Filed since Afte
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and to get any concrete information's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and to get any concrete information's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I performed no other transactions in the account. I logged into the Citi website in XX/XX/XXXX and found a message noting that my checking account was blocked. I called Citi to find out why. I was told by the representative that she could not tell me why but that I would receive a letter in the mail and a check for the balance within 60 days. I did receive the letter several days later which informed me that the account would be closed within 60 days of the letter date ( again | 1 |
| State | Complaints |
|---|---|
| she would have to email the back office '' and that I would get a call back when a response was received. She took two different phone numbers at which to reach me and told me it typically takes 24-48 hours to get a response ( I still have not received a call two months later ). She also said that in these situations | 1 |
| Issue | Complaints |
|---|---|
| I called again to find out the status of my money. I was told that the account was closed and I would not receive any money. I protested | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and to get any concrete information has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After open, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and to get any concrete information reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I performed no other transactions in the account. I logged into the Citi website in XX/XX/XXXX and found a message noting that my checking account was blocked. I called Citi to find out why. I was told by the representative that she could not tell me why but that I would receive a letter in the mail and a check for the balance within 60 days. I did receive the letter several days later which informed me that the account would be closed within 60 days of the letter date ( again", and the single most common underlying issue is "I called again to find out the status of my money. I was told that the account was closed and I would not receive any money. I protested".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and to get any concrete information: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and to get any concrete information has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and to get any concrete information has a 0% timely response rate to CFPB complaints.
The most common issue reported against and to get any concrete information is "I called again to find out the status of my money. I was told that the account was closed and I would not receive any money. I protested" in the "I performed no other transactions in the account. I logged into the Citi website in XX/XX/XXXX and found a message noting that my checking account was blocked. I called Citi to find out why. I was told by the representative that she could not tell me why but that I would receive a letter in the mail and a check for the balance within 60 days. I did receive the letter several days later which informed me that the account would be closed within 60 days of the letter date ( again" product category.
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