and they waited an unreasonable amount of time and did not even approach me preemptively but instead waited until it was convenient to them to address the problem. Every single person I have had to tell this story to at Chase bank thinks is preposterous until they call the actual Paymentech portion of Chase bank and then they just cease reasonable communication and state that payment will not be made for less than 6 months and then I am getting indeterminate answers on where the money will go. I am closing my Chase account so it can not go there and I don't understand how they would put it back on my clients actual credit card but i know if they do he will have paid interest on {$7000.00} for 6 months. I am getting no answers from chase except to read my agreement which i have done and do not see where it says a family member can not run cash through this system for a 3 % processing fee. I feel it is also worth mentioning that Chase bank has extracted from my remaining funds the {$870.00} from my checking account which is the 3 % of {$18000.00} and {$11000.00} despite them not actually processing the entire amount to my account. They have further told us that they will not be refunding any of the processing amount. They have now closed my credit card processing account and i could not put the {$18000.00} back onto my sisters prepaid debit card if I wanted to. This loss of {$8000.00} completely unexpectedly in the middle of a pandemic is causing extreme stress to my ability to fund my business operations and I am out of options. I have escalated this as far as I can wrench phone numbers from people. Following is a timeline of events.

What the CFPB Record Shows About and they waited an unreasonable amount of time and did not even approach me preemptively but instead waited until it was convenient to them to address the problem. Every single person I have had to tell this story to at Chase bank thinks is preposterous until they call the actual Paymentech portion of Chase bank and then they just cease reasonable communication and state that payment will not be made for less than 6 months and then I am getting indeterminate answers on where the money will go. I am closing my Chase account so it can not go there and I don't understand how they would put it back on my clients actual credit card but i know if they do he will have paid interest on {$7000.00} for 6 months. I am getting no answers from chase except to read my agreement which i have done and do not see where it says a family member can not run cash through this system for a 3 % processing fee. I feel it is also worth mentioning that Chase bank has extracted from my remaining funds the {$870.00} from my checking account which is the 3 % of {$18000.00} and {$11000.00} despite them not actually processing the entire amount to my account. They have further told us that they will not be refunding any of the processing amount. They have now closed my credit card processing account and i could not put the {$18000.00} back onto my sisters prepaid debit card if I wanted to. This loss of {$8000.00} completely unexpectedly in the middle of a pandemic is causing extreme stress to my ability to fund my business operations and I am out of options. I have escalated this as far as I can wrench phone numbers from people. Following is a timeline of events.

and they waited an unreasonable amount of time and did not even approach me preemptively but instead waited until it was convenient to them to address the problem. Every single person I have had to tell this story to at Chase bank thinks is preposterous until they call the actual Paymentech portion of Chase bank and then they just cease reasonable communication and state that payment will not be made for less than 6 months and then I am getting indeterminate answers on where the money will go. I am closing my Chase account so it can not go there and I don't understand how they would put it back on my clients actual credit card but i know if they do he will have paid interest on {$7000.00} for 6 months. I am getting no answers from chase except to read my agreement which i have done and do not see where it says a family member can not run cash through this system for a 3 % processing fee. I feel it is also worth mentioning that Chase bank has extracted from my remaining funds the {$870.00} from my checking account which is the 3 % of {$18000.00} and {$11000.00} despite them not actually processing the entire amount to my account. They have further told us that they will not be refunding any of the processing amount. They have now closed my credit card processing account and i could not put the {$18000.00} back onto my sisters prepaid debit card if I wanted to. This loss of {$8000.00} completely unexpectedly in the middle of a pandemic is causing extreme stress to my ability to fund my business operations and I am out of options. I have escalated this as far as I can wrench phone numbers from people. Following is a timeline of events. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Chas, and the most recent logged activity is Chase bank, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and they waited an unreasonable amount of time and did not even approach me preemptively but instead waited until it was convenient to them to address the problem. Every single person I have had to tell this story to at Chase bank thinks is preposterous until they call the actual Paymentech portion of Chase bank and then they just cease reasonable communication and state that payment will not be made for less than 6 months and then I am getting indeterminate answers on where the money will go. I am closing my Chase account so it can not go there and I don't understand how they would put it back on my clients actual credit card but i know if they do he will have paid interest on {$7000.00} for 6 months. I am getting no answers from chase except to read my agreement which i have done and do not see where it says a family member can not run cash through this system for a 3 % processing fee. I feel it is also worth mentioning that Chase bank has extracted from my remaining funds the {$870.00} from my checking account which is the 3 % of {$18000.00} and {$11000.00} despite them not actually processing the entire amount to my account. They have further told us that they will not be refunding any of the processing amount. They have now closed my credit card processing account and i could not put the {$18000.00} back onto my sisters prepaid debit card if I wanted to. This loss of {$8000.00} completely unexpectedly in the middle of a pandemic is causing extreme stress to my ability to fund my business operations and I am out of options. I have escalated this as far as I can wrench phone numbers from people. Following is a timeline of events. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but that is not the case. This is her cash. Chase does not care. They say that we violated contract and they are using this other persons money to preserve their right to loss", and the single most common underlying issue is "which is a very long fine print legalese document which i have read and still don't understand what I have done wrong. Regardless of contract however".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and they waited an unreasonable amount of time and did not even approach me preemptively but instead waited until it was convenient to them to address the problem. Every single person I have had to tell this story to at Chase bank thinks is preposterous until they call the actual Paymentech portion of Chase bank and then they just cease reasonable communication and state that payment will not be made for less than 6 months and then I am getting indeterminate answers on where the money will go. I am closing my Chase account so it can not go there and I don't understand how they would put it back on my clients actual credit card but i know if they do he will have paid interest on {$7000.00} for 6 months. I am getting no answers from chase except to read my agreement which i have done and do not see where it says a family member can not run cash through this system for a 3 % processing fee. I feel it is also worth mentioning that Chase bank has extracted from my remaining funds the {$870.00} from my checking account which is the 3 % of {$18000.00} and {$11000.00} despite them not actually processing the entire amount to my account. They have further told us that they will not be refunding any of the processing amount. They have now closed my credit card processing account and i could not put the {$18000.00} back onto my sisters prepaid debit card if I wanted to. This loss of {$8000.00} completely unexpectedly in the middle of a pandemic is causing extreme stress to my ability to fund my business operations and I am out of options. I have escalated this as far as I can wrench phone numbers from people. Following is a timeline of events.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.