Total complaints
1
Filed since This
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and they told me the other two options would be to FAX the info to them ( frankly's complaint history from CFPB public records. 1 consumers have filed complaints since This. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since This
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and they told me the other two options would be to FAX the info to them ( frankly's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| you can contact us if you need assistance at XXXX | 1 |
| State | Complaints |
|---|---|
| I'm surprised anyone still has Faxes in XXXX ) or to mail them a detailed letter and all the supporting material for their review. Nothing was said about a deadline throughout this ordeal -- as a matter of fact | 1 |
| Issue | Complaints |
|---|---|
| 7 days a week. '' I tried uploading the documents as instructed but got multiple error messages. I got in touch with their phone support | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and they told me the other two options would be to FAX the info to them ( frankly has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This link , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and they told me the other two options would be to FAX the info to them ( frankly reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "you can contact us if you need assistance at XXXX", and the single most common underlying issue is "7 days a week. '' I tried uploading the documents as instructed but got multiple error messages. I got in touch with their phone support".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and they told me the other two options would be to FAX the info to them ( frankly: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and they told me the other two options would be to FAX the info to them ( frankly has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and they told me the other two options would be to FAX the info to them ( frankly has a 0% timely response rate to CFPB complaints.
The most common issue reported against and they told me the other two options would be to FAX the info to them ( frankly is "7 days a week. '' I tried uploading the documents as instructed but got multiple error messages. I got in touch with their phone support" in the "you can contact us if you need assistance at XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.