and they said no. I said that is not fair ruining honest peoples credits for such a small amount especially when the mortgage has been paid since 2004 even with all the mortgage crisis there was no problem with the payments and they said no. I tried to speak with a supervisor and they actually put me on hold for minutes then the line got disconnected. I called them again of course start to explain everything from scratch and this time I asked them to also provide me with my note as these people are the forth mortgage servicer since purchase

What the CFPB Record Shows About and they said no. I said that is not fair ruining honest peoples credits for such a small amount especially when the mortgage has been paid since 2004 even with all the mortgage crisis there was no problem with the payments and they said no. I tried to speak with a supervisor and they actually put me on hold for minutes then the line got disconnected. I called them again of course start to explain everything from scratch and this time I asked them to also provide me with my note as these people are the forth mortgage servicer since purchase

and they said no. I said that is not fair ruining honest peoples credits for such a small amount especially when the mortgage has been paid since 2004 even with all the mortgage crisis there was no problem with the payments and they said no. I tried to speak with a supervisor and they actually put me on hold for minutes then the line got disconnected. I called them again of course start to explain everything from scratch and this time I asked them to also provide me with my note as these people are the forth mortgage servicer since purchase has accumulated 4 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to So, and the most recent logged activity is So, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and they said no. I said that is not fair ruining honest peoples credits for such a small amount especially when the mortgage has been paid since 2004 even with all the mortgage crisis there was no problem with the payments and they said no. I tried to speak with a supervisor and they actually put me on hold for minutes then the line got disconnected. I called them again of course start to explain everything from scratch and this time I asked them to also provide me with my note as these people are the forth mortgage servicer since purchase reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called them they said I am late on payments and that I am one month behind", and the single most common underlying issue is "I told them I have every single statement since I purchased the house and confidently I said I can prove them they are wrong after multiple calls realizing the tone in my voice they realized that they cant fool me they said not missing payment but my payments were short then they said I have {$560.00} unapplied funds".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and they said no. I said that is not fair ruining honest peoples credits for such a small amount especially when the mortgage has been paid since 2004 even with all the mortgage crisis there was no problem with the payments and they said no. I tried to speak with a supervisor and they actually put me on hold for minutes then the line got disconnected. I called them again of course start to explain everything from scratch and this time I asked them to also provide me with my note as these people are the forth mortgage servicer since purchase: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.