and they have terrible customer service. Consumers should not be subjected to this treatment. I had not choice in the matter and I am extremely dissatisfied.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,RoundPoint Mortgage Servicing LLC,TX,76034,Servicemember,Consent provided,Web,2023-04-14,Closed with explanation,Yes,N/A,6838429

What the CFPB Record Shows About and they have terrible customer service. Consumers should not be subjected to this treatment. I had not choice in the matter and I am extremely dissatisfied.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,RoundPoint Mortgage Servicing LLC,TX,76034,Servicemember,Consent provided,Web,2023-04-14,Closed with explanation,Yes,N/A,6838429

and they have terrible customer service. Consumers should not be subjected to this treatment. I had not choice in the matter and I am extremely dissatisfied.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,RoundPoint Mortgage Servicing LLC,TX,76034,Servicemember,Consent provided,Web,2023-04-14,Closed with explanation,Yes,N/A,6838429 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My p, and the most recent logged activity is My plan wa, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and they have terrible customer service. Consumers should not be subjected to this treatment. I had not choice in the matter and I am extremely dissatisfied.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,RoundPoint Mortgage Servicing LLC,TX,76034,Servicemember,Consent provided,Web,2023-04-14,Closed with explanation,Yes,N/A,6838429 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received another late notice for XXXX. At that time", and the single most common underlying issue is "I received a call from Roundpoint saying I still owed another {$290.00}. I tried explaining to them and they were unwilling to budge. I was forced to pay the amount or suffer another late fee. At that time they also instructed me that my payments had gone up around {$400.00} per month".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and they have terrible customer service. Consumers should not be subjected to this treatment. I had not choice in the matter and I am extremely dissatisfied.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,RoundPoint Mortgage Servicing LLC,TX,76034,Servicemember,Consent provided,Web,2023-04-14,Closed with explanation,Yes,N/A,6838429: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.