and they can not talk about the closed account without both joint owners of the account

What the CFPB Record Shows About and they can not talk about the closed account without both joint owners of the account

and they can not talk about the closed account without both joint owners of the account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and they can not talk about the closed account without both joint owners of the account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they could not provide that information but that the money was indeed sent to CA XXXX on XX/XX/XXXX. They said the only way they could talk about the closed account was to have both joint owners on the phone. The XXXX person I spoke with", and the single most common underlying issue is "told me that I was the primary account holder ( in all previous calls I was told my mother was the primary account holder ). I was also told that because the account was closed they were not able to add a POA to the account ; that means that they will not speak to us until both joint owners are on the phone. I explained that I have POA for my mother".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and they can not talk about the closed account without both joint owners of the account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.