Total complaints
1
Filed since Citi
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and they allowed it to go through's complaint history from CFPB public records. 1 consumers have filed complaints since Citi. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Citi
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and they allowed it to go through's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| and that since I provided my card ( for a {$5.00} payment ) I am responsible for XXXX charges of {$5000.00} | 1 |
| State | Complaints |
|---|---|
| I would think Citi should understand this is the fault of their own processing systems.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK | 1 |
| Issue | Complaints |
|---|---|
| and knew to decline. They called me minutes after the incident occured ( incoming phone record provided in attachments )- so CitiCards clearly recognized the XXXX charge was fraudulent/suspicious activity. The XXXX and XXXX charges were processed by CitiCard with no notification or authorization by me | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and they allowed it to go through has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Citi, and the most recent logged activity is CitiCard c, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and they allowed it to go through reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and that since I provided my card ( for a {$5.00} payment ) I am responsible for XXXX charges of {$5000.00}", and the single most common underlying issue is "and knew to decline. They called me minutes after the incident occured ( incoming phone record provided in attachments )- so CitiCards clearly recognized the XXXX charge was fraudulent/suspicious activity. The XXXX and XXXX charges were processed by CitiCard with no notification or authorization by me".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and they allowed it to go through: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and they allowed it to go through has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and they allowed it to go through has a 0% timely response rate to CFPB complaints.
The most common issue reported against and they allowed it to go through is "and knew to decline. They called me minutes after the incident occured ( incoming phone record provided in attachments )- so CitiCards clearly recognized the XXXX charge was fraudulent/suspicious activity. The XXXX and XXXX charges were processed by CitiCard with no notification or authorization by me" in the "and that since I provided my card ( for a {$5.00} payment ) I am responsible for XXXX charges of {$5000.00}" product category.
Read our methodology — how this data is sourced, computed, and verified.