Total complaints
1
Filed since For
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and then left the account open and able to collect additional late fees on that {$35.00} charge. Checking my sms and email communications logs's complaint history from CFPB public records. 1 consumers have filed complaints since For . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since For
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and then left the account open and able to collect additional late fees on that {$35.00} charge. Checking my sms and email communications logs's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I'm didn't see how the account was still open | 1 |
| State | Complaints |
|---|---|
| I had no emails or sms messages from them since I closed the account which would have indicated that the account was reopened and collecting fees.,,AMERICAN EXPRESS COMPANY,VA,22902,,Consent provided,Web,2021-09-07,Closed with monetary relief,Yes,N/A,4699913 | 1 |
| Issue | Complaints |
|---|---|
| I don't see how after paying the full balance {$0.00} popped up | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and then left the account open and able to collect additional late fees on that {$35.00} charge. Checking my sms and email communications logs has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to For , and the most recent logged activity is For one, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and then left the account open and able to collect additional late fees on that {$35.00} charge. Checking my sms and email communications logs reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I'm didn't see how the account was still open", and the single most common underlying issue is "I don't see how after paying the full balance {$0.00} popped up".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and then left the account open and able to collect additional late fees on that {$35.00} charge. Checking my sms and email communications logs: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and then left the account open and able to collect additional late fees on that {$35.00} charge. Checking my sms and email communications logs has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and then left the account open and able to collect additional late fees on that {$35.00} charge. Checking my sms and email communications logs has a 0% timely response rate to CFPB complaints.
The most common issue reported against and then left the account open and able to collect additional late fees on that {$35.00} charge. Checking my sms and email communications logs is "I don't see how after paying the full balance {$0.00} popped up" in the "I'm didn't see how the account was still open" product category.
Read our methodology — how this data is sourced, computed, and verified.