Total complaints
1
Filed since So
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and the representative XXXX stated that they had not received my letter of appeal. I advised him that I had a signed USPS Return Receipt's complaint history from CFPB public records. 1 consumers have filed complaints since So. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since So
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and the representative XXXX stated that they had not received my letter of appeal. I advised him that I had a signed USPS Return Receipt's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I sent in an appeal letter | 1 |
| State | Complaints |
|---|---|
| and also offered to give my him my police report # and FTC report # over the phone if that would expedite my case. He stated Citibank would look into the matter and would respond to my inquiry by phone or email within the next 5 business days. I waited again for 12 days and called back on XX/XX/XXXX and spoke with XXXX | 1 |
| Issue | Complaints |
|---|---|
| via Certified | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and the representative XXXX stated that they had not received my letter of appeal. I advised him that I had a signed USPS Return Receipt has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to So, and the most recent logged activity is So, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and the representative XXXX stated that they had not received my letter of appeal. I advised him that I had a signed USPS Return Receipt reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I sent in an appeal letter", and the single most common underlying issue is "via Certified".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and the representative XXXX stated that they had not received my letter of appeal. I advised him that I had a signed USPS Return Receipt: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and the representative XXXX stated that they had not received my letter of appeal. I advised him that I had a signed USPS Return Receipt has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and the representative XXXX stated that they had not received my letter of appeal. I advised him that I had a signed USPS Return Receipt has a 0% timely response rate to CFPB complaints.
The most common issue reported against and the representative XXXX stated that they had not received my letter of appeal. I advised him that I had a signed USPS Return Receipt is "via Certified" in the "I sent in an appeal letter" product category.
Read our methodology — how this data is sourced, computed, and verified.