Total complaints
2
Filed since Afte
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows and the representative informed me that I would be getting the communication via my email or mail. At XXXX's complaint history from CFPB public records. 2 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and the representative informed me that I would be getting the communication via my email or mail. At XXXX's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I started contacting Citibank customer service around XXXX ( Colorado XXXX ) and informed the bank of the situation. I was working with XXXX '' from unsecured lending account department '' which she relayed the info and transferred me to security department. '' XXXX made a comment that usually the approved loan amount does not get processed for XXXX business days and transferred my phone call to security department ''. The representative from this department processed blocking '' of all citibank checking accounts and loan accounts under my name | 1 |
| I started contacting Citibank customer service immediately around XXXX ( XXXX XXXX ) and informed the bank of the situation. I was working with XXXX '' from unsecured lending account department '' which she relayed the info and transferred me to security department. '' This representative transferred me to another department which I was informed that they processed blocking '' of all citibank checking accounts and loan accounts under my name | 1 |
| State | Complaints |
|---|---|
| without the mentioned confirmation email of the action against this fraud report sent to me ( I did received an email from Citibank for opening up my new account though ) | 2 |
| Issue | Complaints |
|---|---|
| if they can reverse or cancel the XXXX or loan process charges made this day. They informed me that the while the account is blocked '' and that would prevent those accounts from further transactions | 1 |
| if they can reverse or cancel the XXXX or loan process charges made this day. They informed me that the while the account is blocked '' that would prevent those accounts from further transactions | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and the representative informed me that I would be getting the communication via my email or mail. At XXXX has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After real, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and the representative informed me that I would be getting the communication via my email or mail. At XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I started contacting Citibank customer service around XXXX ( Colorado XXXX ) and informed the bank of the situation. I was working with XXXX '' from unsecured lending account department '' which she relayed the info and transferred me to security department. '' XXXX made a comment that usually the approved loan amount does not get processed for XXXX business days and transferred my phone call to security department ''. The representative from this department processed blocking '' of all citibank checking accounts and loan accounts under my name", and the single most common underlying issue is "if they can reverse or cancel the XXXX or loan process charges made this day. They informed me that the while the account is blocked '' and that would prevent those accounts from further transactions".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and the representative informed me that I would be getting the communication via my email or mail. At XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and the representative informed me that I would be getting the communication via my email or mail. At XXXX has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
and the representative informed me that I would be getting the communication via my email or mail. At XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against and the representative informed me that I would be getting the communication via my email or mail. At XXXX is "if they can reverse or cancel the XXXX or loan process charges made this day. They informed me that the while the account is blocked '' and that would prevent those accounts from further transactions" in the "I started contacting Citibank customer service around XXXX ( Colorado XXXX ) and informed the bank of the situation. I was working with XXXX '' from unsecured lending account department '' which she relayed the info and transferred me to security department. '' XXXX made a comment that usually the approved loan amount does not get processed for XXXX business days and transferred my phone call to security department ''. The representative from this department processed blocking '' of all citibank checking accounts and loan accounts under my name" product category.
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