and the other half I would pay on XX/XX/XXXX. He stated that he needed to ask accounting if that was okay and that he would call me back. I didnt wait for the return call and I called him back. He stated I was just about to call you and that accounting said the {$900.00} payment towards the {$1800.00} would be fine and that the remaining {$910.00} would be due on XX/XX/XXXX. He took my XXXX XXXX Bank debit card information for {$900.00}. He called me back a few minutes later and said that because my account was delinquent the payment had to be electronically sent. When I asked him how to do that he stated that it could be done through XXXX XXXX. He told me to call him when I got to the XXXX and hed give me the information to write on the money transfer form.

What the CFPB Record Shows About and the other half I would pay on XX/XX/XXXX. He stated that he needed to ask accounting if that was okay and that he would call me back. I didnt wait for the return call and I called him back. He stated I was just about to call you and that accounting said the {$900.00} payment towards the {$1800.00} would be fine and that the remaining {$910.00} would be due on XX/XX/XXXX. He took my XXXX XXXX Bank debit card information for {$900.00}. He called me back a few minutes later and said that because my account was delinquent the payment had to be electronically sent. When I asked him how to do that he stated that it could be done through XXXX XXXX. He told me to call him when I got to the XXXX and hed give me the information to write on the money transfer form.

and the other half I would pay on XX/XX/XXXX. He stated that he needed to ask accounting if that was okay and that he would call me back. I didnt wait for the return call and I called him back. He stated I was just about to call you and that accounting said the {$900.00} payment towards the {$1800.00} would be fine and that the remaining {$910.00} would be due on XX/XX/XXXX. He took my XXXX XXXX Bank debit card information for {$900.00}. He called me back a few minutes later and said that because my account was delinquent the payment had to be electronically sent. When I asked him how to do that he stated that it could be done through XXXX XXXX. He told me to call him when I got to the XXXX and hed give me the information to write on the money transfer form. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and the other half I would pay on XX/XX/XXXX. He stated that he needed to ask accounting if that was okay and that he would call me back. I didnt wait for the return call and I called him back. He stated I was just about to call you and that accounting said the {$900.00} payment towards the {$1800.00} would be fine and that the remaining {$910.00} would be due on XX/XX/XXXX. He took my XXXX XXXX Bank debit card information for {$900.00}. He called me back a few minutes later and said that because my account was delinquent the payment had to be electronically sent. When I asked him how to do that he stated that it could be done through XXXX XXXX. He told me to call him when I got to the XXXX and hed give me the information to write on the money transfer form. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I returned the call to XXXX XXXX on Friday XX/XX/XXXX as indicated in the voice message. I left a message. At around XXXX", and the single most common underlying issue is "I am over the Modification Department and I will grant her the modification if she pays the good faith {$1800.00} which is the amount shes behind on her Escrow Balance. He stated that the call was being recorded. We asked that the agreement be provided in writing".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and the other half I would pay on XX/XX/XXXX. He stated that he needed to ask accounting if that was okay and that he would call me back. I didnt wait for the return call and I called him back. He stated I was just about to call you and that accounting said the {$900.00} payment towards the {$1800.00} would be fine and that the remaining {$910.00} would be due on XX/XX/XXXX. He took my XXXX XXXX Bank debit card information for {$900.00}. He called me back a few minutes later and said that because my account was delinquent the payment had to be electronically sent. When I asked him how to do that he stated that it could be done through XXXX XXXX. He told me to call him when I got to the XXXX and hed give me the information to write on the money transfer form.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.