Total complaints
1
Filed since Once
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and the merchant produced a new set of terms not connected to their website's complaint history from CFPB public records. 1 consumers have filed complaints since Once. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Once
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and the merchant produced a new set of terms not connected to their website's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I reported the fraud to American Express. I found out that this merchant seems to be operating online by selling tours '' using the name of a legitimate franchise to advertise | 1 |
| State | Complaints |
|---|---|
| trying to exclude my weeks of travel from the cancellable clause online ( all documentation was sent to American Express ) yet American Express still did not reverse the charge. I sent American Express written confirmation from the hotel groups that these bookings were not legitimate and never made by this alleged agent | 1 |
| Issue | Complaints |
|---|---|
| and their payment information and operating name is in fact different from the franchise name they use online to trap the unsuspecting public or consumer. Instead of American Express investigating the fraud | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and the merchant produced a new set of terms not connected to their website has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Once, and the most recent logged activity is Once I rea, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and the merchant produced a new set of terms not connected to their website reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I reported the fraud to American Express. I found out that this merchant seems to be operating online by selling tours '' using the name of a legitimate franchise to advertise", and the single most common underlying issue is "and their payment information and operating name is in fact different from the franchise name they use online to trap the unsuspecting public or consumer. Instead of American Express investigating the fraud".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and the merchant produced a new set of terms not connected to their website: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and the merchant produced a new set of terms not connected to their website has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and the merchant produced a new set of terms not connected to their website has a 0% timely response rate to CFPB complaints.
The most common issue reported against and the merchant produced a new set of terms not connected to their website is "and their payment information and operating name is in fact different from the franchise name they use online to trap the unsuspecting public or consumer. Instead of American Express investigating the fraud" in the "I reported the fraud to American Express. I found out that this merchant seems to be operating online by selling tours '' using the name of a legitimate franchise to advertise" product category.
Read our methodology — how this data is sourced, computed, and verified.