2026 data Public-data reference. official source

and the loan should be reflecting as current through XXXX.

1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1 consumer complaints filed with the CFPB

This profile shows and the loan should be reflecting as current through XXXX.'s complaint history from CFPB public records. 1 consumers have filed complaints since Unfo. The company has a 0% timely response rate and has provided relief in 0% of cases.

1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
Unfo
Since

Total complaints

1

Filed since Unfo

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

and the loan should be reflecting as current through XXXX. complaint mix by product

Total complaints: 1

and the loan should be reflecting as current through XXXX. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Suntrust has: 1 complaints (100.0%), resolution 0.0% Suntrust has 100.0%
  • Suntrust has 1 100.0% 0% relief

How and the loan should be reflecting as current through XXXX.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Suntrust has not been able to apply those payments to our account properly. I have spent countess hours on the phone with them reviewing the issue with multiple people 1

Top Issues

Issue Complaints
and I do not have any idea how to make my loan current. My online account currently shows an incorrect principal balance 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About and the loan should be reflecting as current through XXXX.

and the loan should be reflecting as current through XXXX. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Unfo, and the most recent logged activity is Unfortunat, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and the loan should be reflecting as current through XXXX. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Suntrust has not been able to apply those payments to our account properly. I have spent countess hours on the phone with them reviewing the issue with multiple people", and the single most common underlying issue is "and I do not have any idea how to make my loan current. My online account currently shows an incorrect principal balance".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and the loan should be reflecting as current through XXXX.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does and the loan should be reflecting as current through XXXX. have?

and the loan should be reflecting as current through XXXX. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.

Does and the loan should be reflecting as current through XXXX. respond to complaints on time?

and the loan should be reflecting as current through XXXX. has a 0% timely response rate to CFPB complaints.

What is the most common complaint about and the loan should be reflecting as current through XXXX.?

The most common issue reported against and the loan should be reflecting as current through XXXX. is "and I do not have any idea how to make my loan current. My online account currently shows an incorrect principal balance" in the "Suntrust has not been able to apply those payments to our account properly. I have spent countess hours on the phone with them reviewing the issue with multiple people" product category.

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