Total complaints
1
Filed since Goin
2026 data Public-data reference. official source
and the letter I received on XX/XX/XXXX.,,Navient Solutions
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and the letter I received on XX/XX/XXXX.,,Navient Solutions's complaint history from CFPB public records. 1 consumers have filed complaints since Goin. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Goin
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
and the letter I received on XX/XX/XXXX.,,Navient Solutions complaint mix by product
- the only 1 100.0% – 0% relief
How and the letter I received on XX/XX/XXXX.,,Navient Solutions's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| the only written record Sallie Mae has provided of me entering into this payment plan was sent to me only days ago | 1 |
Top States
| State | Complaints |
|---|---|
| LLC.,NJ,08088,,Consent provided,Web,2018-07-29,Closed with explanation,Yes,N/A,2976172 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| this letter states that my credit can be affected during the good faith period. This contradicts everything I have been told | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About and the letter I received on XX/XX/XXXX.,,Navient Solutions
and the letter I received on XX/XX/XXXX.,,Navient Solutions has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Goin, and the most recent logged activity is Going thro, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and the letter I received on XX/XX/XXXX.,,Navient Solutions reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the only written record Sallie Mae has provided of me entering into this payment plan was sent to me only days ago", and the single most common underlying issue is "this letter states that my credit can be affected during the good faith period. This contradicts everything I have been told".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and the letter I received on XX/XX/XXXX.,,Navient Solutions: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does and the letter I received on XX/XX/XXXX.,,Navient Solutions have?
and the letter I received on XX/XX/XXXX.,,Navient Solutions has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does and the letter I received on XX/XX/XXXX.,,Navient Solutions respond to complaints on time?
and the letter I received on XX/XX/XXXX.,,Navient Solutions has a 0% timely response rate to CFPB complaints.
What is the most common complaint about and the letter I received on XX/XX/XXXX.,,Navient Solutions?
The most common issue reported against and the letter I received on XX/XX/XXXX.,,Navient Solutions is "this letter states that my credit can be affected during the good faith period. This contradicts everything I have been told" in the "the only written record Sallie Mae has provided of me entering into this payment plan was sent to me only days ago" product category.
Read our methodology — how this data is sourced, computed, and verified.
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