and the jacuzzi '' that we paid extra for was just an empty tub on the balcony. There was also no hot water in the room. We called the front desk to no avail

What the CFPB Record Shows About and the jacuzzi '' that we paid extra for was just an empty tub on the balcony. There was also no hot water in the room. We called the front desk to no avail

and the jacuzzi '' that we paid extra for was just an empty tub on the balcony. There was also no hot water in the room. We called the front desk to no avail has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We a, and the most recent logged activity is We arrived, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and the jacuzzi '' that we paid extra for was just an empty tub on the balcony. There was also no hot water in the room. We called the front desk to no avail reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the hotel did not look anything like the pictures that were advertised. There was only ( 1 ) person working the front desk and no other employees seemed to be around. We booked a Beach front bugalow with Jacuzzi ''", and the single most common underlying issue is "the door was closed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and the jacuzzi '' that we paid extra for was just an empty tub on the balcony. There was also no hot water in the room. We called the front desk to no avail: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.