Total complaints
1
Filed since Thes
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and the investigation which should've took 7-10 business days's complaint history from CFPB public records. 1 consumers have filed complaints since Thes. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Thes
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and the investigation which should've took 7-10 business days's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| a state I've never been to | 1 |
| State | Complaints |
|---|---|
| took about 2 hours and they've been withholding the information even though I've taken all the necessary steps to receive that information.,,AMERICAN EXPRESS COMPANY,CA,945XX,,Consent provided,Web,2018-08-24,Closed with monetary relief,Yes,N/A,3000698 | 1 |
| Issue | Complaints |
|---|---|
| and making charges to the amounts I've never even made. I've never even made a XXXX $ charge with my card | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and the investigation which should've took 7-10 business days has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Thes, and the most recent logged activity is These char, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and the investigation which should've took 7-10 business days reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a state I've never been to", and the single most common underlying issue is "and making charges to the amounts I've never even made. I've never even made a XXXX $ charge with my card".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and the investigation which should've took 7-10 business days: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and the investigation which should've took 7-10 business days has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and the investigation which should've took 7-10 business days has a 0% timely response rate to CFPB complaints.
The most common issue reported against and the investigation which should've took 7-10 business days is "and making charges to the amounts I've never even made. I've never even made a XXXX $ charge with my card" in the "a state I've never been to" product category.
Read our methodology — how this data is sourced, computed, and verified.