and the correction was made incorrectly such that my XX/XX/XXXX payment ( instead of XX/XX/XXXX payment ) was reversed and applied to principal only and then showed up I had never made a XXXX mortgage payment. Ultimately this took until XX/XX/XXXX to get corrected. Over that period

What the CFPB Record Shows About and the correction was made incorrectly such that my XX/XX/XXXX payment ( instead of XX/XX/XXXX payment ) was reversed and applied to principal only and then showed up I had never made a XXXX mortgage payment. Ultimately this took until XX/XX/XXXX to get corrected. Over that period

and the correction was made incorrectly such that my XX/XX/XXXX payment ( instead of XX/XX/XXXX payment ) was reversed and applied to principal only and then showed up I had never made a XXXX mortgage payment. Ultimately this took until XX/XX/XXXX to get corrected. Over that period has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This year , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and the correction was made incorrectly such that my XX/XX/XXXX payment ( instead of XX/XX/XXXX payment ) was reversed and applied to principal only and then showed up I had never made a XXXX mortgage payment. Ultimately this took until XX/XX/XXXX to get corrected. Over that period reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have been aggressively making extra payments with the goal of paying off my loan. I have been making a mortgage payment monthly in excess of the amount owed on my mortgage", and the single most common underlying issue is "in XXXX and XXXX of XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and the correction was made incorrectly such that my XX/XX/XXXX payment ( instead of XX/XX/XXXX payment ) was reversed and applied to principal only and then showed up I had never made a XXXX mortgage payment. Ultimately this took until XX/XX/XXXX to get corrected. Over that period: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.