Total complaints
1
Filed since Our
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and the {$1800.00} was our last payment received from the tenant's complaint history from CFPB public records. 1 consumers have filed complaints since Our . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Our
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and the {$1800.00} was our last payment received from the tenant's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| when Chase sent an email telling us of a letter to our accounts Letters & Notifications folder | 1 |
| State | Complaints |
|---|---|
| dated XX/XX/XXXX. ( Subsequent rents for XXXX and XXXX are overdue. ) Note the tenant did not claim the transaction was unauthorized until 2 months after we received the payment. 2 ) There was no dispute to which we were a party | 1 |
| Issue | Complaints |
|---|---|
| Chase letter XXXX '' ). A phone call with Customer Service the next day revealed our apartment tenant had fraudulently claimed that her rent payment of XX/XX/XXXX via XXXX was an unauthorized transaction. Chase made one attempt to contact me on my cell phone on XX/XX/XXXX at XXXX XXXX Chases records show they decided ten minutes later to pay the tenant from our account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and the {$1800.00} was our last payment received from the tenant has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Our , and the most recent logged activity is Our monthl, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and the {$1800.00} was our last payment received from the tenant reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when Chase sent an email telling us of a letter to our accounts Letters & Notifications folder", and the single most common underlying issue is "Chase letter XXXX '' ). A phone call with Customer Service the next day revealed our apartment tenant had fraudulently claimed that her rent payment of XX/XX/XXXX via XXXX was an unauthorized transaction. Chase made one attempt to contact me on my cell phone on XX/XX/XXXX at XXXX XXXX Chases records show they decided ten minutes later to pay the tenant from our account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and the {$1800.00} was our last payment received from the tenant: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and the {$1800.00} was our last payment received from the tenant has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and the {$1800.00} was our last payment received from the tenant has a 0% timely response rate to CFPB complaints.
The most common issue reported against and the {$1800.00} was our last payment received from the tenant is "Chase letter XXXX '' ). A phone call with Customer Service the next day revealed our apartment tenant had fraudulently claimed that her rent payment of XX/XX/XXXX via XXXX was an unauthorized transaction. Chase made one attempt to contact me on my cell phone on XX/XX/XXXX at XXXX XXXX Chases records show they decided ten minutes later to pay the tenant from our account" in the "when Chase sent an email telling us of a letter to our accounts Letters & Notifications folder" product category.
Read our methodology — how this data is sourced, computed, and verified.