Total complaints
1
Filed since We r
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and that they would send the proper information. I pointed out that our home was scheduled to be sold in less than a week and we needed to know the name and contact information of the new servicer and loan number so we could contact them to see if we could wor,,TOWNE MORTGAGE COMPANY,PA,15236,,Consent provided,Web,2015-04-13,Closed with explanation,Yes,No,1327452's complaint history from CFPB public records. 1 consumers have filed complaints since We r. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since We r
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and that they would send the proper information. I pointed out that our home was scheduled to be sold in less than a week and we needed to know the name and contact information of the new servicer and loan number so we could contact them to see if we could wor,,TOWNE MORTGAGE COMPANY,PA,15236,,Consent provided,Web,2015-04-13,Closed with explanation,Yes,No,1327452's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX and loss of employment. We tried to work things out with XXXX and they did put us in a plan where the back payments were put into the balance | 1 |
| Issue | Complaints |
|---|---|
| but after calling into XXXX they told us we could wire in a new payment to put us back in good standing. When we tried to wire the funds in they would not accept it and things went south from there. XXXX told us they would not do anything to help us and that they did not participate in any type of government programs. Then they transferred our loan to XXXX XXXX. We were not able to speak with anyone at XXXX and were not sure what our loan number was. After a few months our loan was transferred to XXXX XXXX. We became alarmed when we looked at our legal paperwork and saw that XXXX XXXX and XXXX XXXX had the same business address in Oregon | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and that they would send the proper information. I pointed out that our home was scheduled to be sold in less than a week and we needed to know the name and contact information of the new servicer and loan number so we could contact them to see if we could wor,,TOWNE MORTGAGE COMPANY,PA,15236,,Consent provided,Web,2015-04-13,Closed with explanation,Yes,No,1327452 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We r, and the most recent logged activity is We refinan, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and that they would send the proper information. I pointed out that our home was scheduled to be sold in less than a week and we needed to know the name and contact information of the new servicer and loan number so we could contact them to see if we could wor,,TOWNE MORTGAGE COMPANY,PA,15236,,Consent provided,Web,2015-04-13,Closed with explanation,Yes,No,1327452 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX and loss of employment. We tried to work things out with XXXX and they did put us in a plan where the back payments were put into the balance", and the single most common underlying issue is "but after calling into XXXX they told us we could wire in a new payment to put us back in good standing. When we tried to wire the funds in they would not accept it and things went south from there. XXXX told us they would not do anything to help us and that they did not participate in any type of government programs. Then they transferred our loan to XXXX XXXX. We were not able to speak with anyone at XXXX and were not sure what our loan number was. After a few months our loan was transferred to XXXX XXXX. We became alarmed when we looked at our legal paperwork and saw that XXXX XXXX and XXXX XXXX had the same business address in Oregon".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and that they would send the proper information. I pointed out that our home was scheduled to be sold in less than a week and we needed to know the name and contact information of the new servicer and loan number so we could contact them to see if we could wor,,TOWNE MORTGAGE COMPANY,PA,15236,,Consent provided,Web,2015-04-13,Closed with explanation,Yes,No,1327452: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and that they would send the proper information. I pointed out that our home was scheduled to be sold in less than a week and we needed to know the name and contact information of the new servicer and loan number so we could contact them to see if we could wor,,TOWNE MORTGAGE COMPANY,PA,15236,,Consent provided,Web,2015-04-13,Closed with explanation,Yes,No,1327452 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and that they would send the proper information. I pointed out that our home was scheduled to be sold in less than a week and we needed to know the name and contact information of the new servicer and loan number so we could contact them to see if we could wor,,TOWNE MORTGAGE COMPANY,PA,15236,,Consent provided,Web,2015-04-13,Closed with explanation,Yes,No,1327452 has a 0% timely response rate to CFPB complaints.
The most common issue reported against and that they would send the proper information. I pointed out that our home was scheduled to be sold in less than a week and we needed to know the name and contact information of the new servicer and loan number so we could contact them to see if we could wor,,TOWNE MORTGAGE COMPANY,PA,15236,,Consent provided,Web,2015-04-13,Closed with explanation,Yes,No,1327452 is "but after calling into XXXX they told us we could wire in a new payment to put us back in good standing. When we tried to wire the funds in they would not accept it and things went south from there. XXXX told us they would not do anything to help us and that they did not participate in any type of government programs. Then they transferred our loan to XXXX XXXX. We were not able to speak with anyone at XXXX and were not sure what our loan number was. After a few months our loan was transferred to XXXX XXXX. We became alarmed when we looked at our legal paperwork and saw that XXXX XXXX and XXXX XXXX had the same business address in Oregon" in the "XXXX and loss of employment. We tried to work things out with XXXX and they did put us in a plan where the back payments were put into the balance" product category.
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