and that the customer service agent I spoke to on XX/XX/XXXX had promised to get both these fee items waived but now I was slapped with interest charges of {$12.00} that have not been waived

What the CFPB Record Shows About and that the customer service agent I spoke to on XX/XX/XXXX had promised to get both these fee items waived but now I was slapped with interest charges of {$12.00} that have not been waived

and that the customer service agent I spoke to on XX/XX/XXXX had promised to get both these fee items waived but now I was slapped with interest charges of {$12.00} that have not been waived has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In a, and the most recent logged activity is In any cas, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and that the customer service agent I spoke to on XX/XX/XXXX had promised to get both these fee items waived but now I was slapped with interest charges of {$12.00} that have not been waived reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the point remains that I had ZERO heads up that my AutoPay payment to CapitalOne had failed. When I found out about this problem on XX/XX/XXXX", and the single most common underlying issue is "and my request to have BOTH the late fees and the interest charges waived".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and that the customer service agent I spoke to on XX/XX/XXXX had promised to get both these fee items waived but now I was slapped with interest charges of {$12.00} that have not been waived: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.