and that it was our money

What the CFPB Record Shows About and that it was our money

and that it was our money has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and that it was our money reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX received another call from Mr. Cooper. A customer service rep", and the single most common underlying issue is "was calling to inform him that we had XXX amount of money sitting in a suspended account and wanted to know what we wanted to do with it. XXXX asked what the money sitting in this suspended account was and why was it sitting in a suspended account? The Representative explained that because we make biweekly payments the first partial payment sits in a holding account until they collect the second half and then they apply the funds. He implied that was what this money was and wanted XXXX to give the ok to apply. Of course thats what we did".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and that it was our money: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.