Total complaints
1
Filed since * *
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and thank you for your time.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,NC,27703,,Consent provided,Web,2025-05-03,Closed with explanation,Yes,N/A,13319569's complaint history from CFPB public records. 1 consumers have filed complaints since * * . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since * *
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and thank you for your time.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,NC,27703,,Consent provided,Web,2025-05-03,Closed with explanation,Yes,N/A,13319569's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| prior to the XXXX XXXX transaction that brought your account up to the {$150.00} you were referencing. At the time they were presented | 1 |
| Issue | Complaints |
|---|---|
| hence the returns and said fees. If you have additional questions about this | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and thank you for your time.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,NC,27703,,Consent provided,Web,2025-05-03,Closed with explanation,Yes,N/A,13319569 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to * * , and the most recent logged activity is * * XX/XX/, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and thank you for your time.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,NC,27703,,Consent provided,Web,2025-05-03,Closed with explanation,Yes,N/A,13319569 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "prior to the XXXX XXXX transaction that brought your account up to the {$150.00} you were referencing. At the time they were presented", and the single most common underlying issue is "hence the returns and said fees. If you have additional questions about this".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and thank you for your time.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,NC,27703,,Consent provided,Web,2025-05-03,Closed with explanation,Yes,N/A,13319569: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and thank you for your time.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,NC,27703,,Consent provided,Web,2025-05-03,Closed with explanation,Yes,N/A,13319569 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and thank you for your time.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,NC,27703,,Consent provided,Web,2025-05-03,Closed with explanation,Yes,N/A,13319569 has a 0% timely response rate to CFPB complaints.
The most common issue reported against and thank you for your time.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,NC,27703,,Consent provided,Web,2025-05-03,Closed with explanation,Yes,N/A,13319569 is "hence the returns and said fees. If you have additional questions about this" in the "prior to the XXXX XXXX transaction that brought your account up to the {$150.00} you were referencing. At the time they were presented" product category.
Read our methodology — how this data is sourced, computed, and verified.