Total complaints
1
Filed since Than
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and started the dispute process with cash app. I assumed it would be a very easy win since they know that I had been hacked because they're the one who just gave it back to me. ( But I had to start a new cash app account just to be able to file a claim and dispute what they took ) An since the account I started was only to access the chat support once they helped me regain access's complaint history from CFPB public records. 1 consumers have filed complaints since Than. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Than
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and started the dispute process with cash app. I assumed it would be a very easy win since they know that I had been hacked because they're the one who just gave it back to me. ( But I had to start a new cash app account just to be able to file a claim and dispute what they took ) An since the account I started was only to access the chat support once they helped me regain access's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX XXXX XXXX Hello | 1 |
| State | Complaints |
|---|---|
| they closed the new account. But I assumed that the agent that helped me get the account back had surely documented the whole thing from my first complaint and request to get in my account. But I guess they don't because when I contacted chat support from within my old account requesting to file disputes for the money that was taken from me by whoever hacked my account. And they acted like this was the first they had heard about it. So I explained and I gave them the cash tag and email address to the account I had to start in order to make claim. So they could go and get the copy of my whole report about my account being hacked. An since they didn't have my report in front of them or couldn't get it or something. They suspended my account once I filed the dispute claims. An made me go through this long identity verification and video facial verification that I had just went through to be able to access the account in the first place. ( Do they even talk to each other | 1 |
| Issue | Complaints |
|---|---|
| but once I did I went to login and found out that the email address and phone number had been changed without my knowledge. I could not understand how they access the account and then my girlfriend found out that her teenage boys had lost our tablet and they didn't want to get in trouble so they didn't tell anyone until she had found out that several accounts had been accessed XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and started the dispute process with cash app. I assumed it would be a very easy win since they know that I had been hacked because they're the one who just gave it back to me. ( But I had to start a new cash app account just to be able to file a claim and dispute what they took ) An since the account I started was only to access the chat support once they helped me regain access has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Than, and the most recent logged activity is Thank you , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and started the dispute process with cash app. I assumed it would be a very easy win since they know that I had been hacked because they're the one who just gave it back to me. ( But I had to start a new cash app account just to be able to file a claim and dispute what they took ) An since the account I started was only to access the chat support once they helped me regain access reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX XXXX Hello", and the single most common underlying issue is "but once I did I went to login and found out that the email address and phone number had been changed without my knowledge. I could not understand how they access the account and then my girlfriend found out that her teenage boys had lost our tablet and they didn't want to get in trouble so they didn't tell anyone until she had found out that several accounts had been accessed XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and started the dispute process with cash app. I assumed it would be a very easy win since they know that I had been hacked because they're the one who just gave it back to me. ( But I had to start a new cash app account just to be able to file a claim and dispute what they took ) An since the account I started was only to access the chat support once they helped me regain access: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and started the dispute process with cash app. I assumed it would be a very easy win since they know that I had been hacked because they're the one who just gave it back to me. ( But I had to start a new cash app account just to be able to file a claim and dispute what they took ) An since the account I started was only to access the chat support once they helped me regain access has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and started the dispute process with cash app. I assumed it would be a very easy win since they know that I had been hacked because they're the one who just gave it back to me. ( But I had to start a new cash app account just to be able to file a claim and dispute what they took ) An since the account I started was only to access the chat support once they helped me regain access has a 0% timely response rate to CFPB complaints.
The most common issue reported against and started the dispute process with cash app. I assumed it would be a very easy win since they know that I had been hacked because they're the one who just gave it back to me. ( But I had to start a new cash app account just to be able to file a claim and dispute what they took ) An since the account I started was only to access the chat support once they helped me regain access is "but once I did I went to login and found out that the email address and phone number had been changed without my knowledge. I could not understand how they access the account and then my girlfriend found out that her teenage boys had lost our tablet and they didn't want to get in trouble so they didn't tell anyone until she had found out that several accounts had been accessed XXXX" in the "XXXX XXXX XXXX Hello" product category.
Read our methodology — how this data is sourced, computed, and verified.