Total complaints
1
Filed since Belo
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and sold it at a significant discount to XXXX who has XXXX assigned as the servicer. I contacted both Santander as well as the settlement firm that has been hired to administer the lawsuit claims and manage the consumers that receive restitution in the settlement's complaint history from CFPB public records. 1 consumers have filed complaints since Belo. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Belo
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and sold it at a significant discount to XXXX who has XXXX assigned as the servicer. I contacted both Santander as well as the settlement firm that has been hired to administer the lawsuit claims and manage the consumers that receive restitution in the settlement's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| then by XX/XX/XXXX my vehicle would be dispatched for pick up on a repo. Payments due on the XXXX of each month ; YearXX/XX/XXXXmonth Payment amt paid Date payment made How payment reported to be applied to my balance XXXX {$820.00} XX/XX/XXXX w/late payment I paid the late charge as apart of that XXXX so XXXX {$39.00} late fee. payment made was applied ALL towards interest nothing applied toward principle no late fee paid from the XXXX paymt XXXX {$820.00} XX/XX/XXXX none of my {$820.00} was applied to the principle nor the late fee paid XXXX {$850.00} XX/XX/XXXX {$230.00} applied to principle no late fee paid -- i paid it in my paymt XXXX {$800.00} XX/XX/XXXX {$220.00} applied to principle no late fee paid -- no funds for late fee XXXX {$880.00} XX/XX/XXXX {$210.00} applied to principle no late fee paid- I paid it in my paymt XXXX {$760.00} XX/XX/XXXX none of my {$760.00} was applied to the principle - no funds for late fee Year : XXXX XXXX Deferment approved for defer Late fee of {$39.00} was billed to my account | 1 |
| State | Complaints |
|---|---|
| and both of the companies were useless in helping me find resolution and answers as to confirmation that my loan qualifies and what type of settlement will I be due. Santander no longer has my account information in their system bc the loan has been fully charged off from their books as of XXXX and it was subsequently sold to XXXX a debt buyer for charged off auto loans from Santander. I then proceeded to contact XXXX regarding my eligibility to participate in the class action settlement based upon the criteria set forth in the class action terms and conditions; informing the XXXX agent that my loan met all the required items needed to be eligible for the settlement. Rightfully so | 1 |
| Issue | Complaints |
|---|---|
| deferred ma XXXX {$900.00} XX/XX/XXXX none of {$900.00} was applied to principle - late fee paid not applied XXXX {$390.00} XX/XX/XXXX None applied to principle - late fee not paid by paymt - billed acct XXXX {$200.00} XX/XX/XXXX None applied to principle - late fee already billed on XX/XX/XXXX paymt XXXX {$1200.00} XX/XX/XXXX {$590.00} principle paid+ {$30.00} misc fee + {$39.00} late fee billed XXXX- {$1200.00} XX/XX/XXXX RETURNED PAYMENT BY BANK that XXXX payment was effectively {$780.00} + {$410.00} towards XXXX payment due leaving {$370.00} due for XXXX returned XXXX No payment made - received a letter from Santander stating that I had until XX/XX/XXXX to submit {$1600.00} or after that date if that payment amt is not made the car will be dispatched for pick by a repo company. Only option I had at that time in order to ensure I maintained my source of transportation was to enter into a XXXXXXXX XXXX bankruptcy - the car ( outside of some minor bills that I included in the case ) was the primary reason and only real reason I moved to file a chp XXXX the payments were unmanageable i am on a fixed income on XXXX from XXXX every month. that is why I had trouble meeting that obligation of nearly {$800.00} a month. Once my XXXX XXXX was filed it was mainly to be able to catch up on the past due payments and also ensure I kept my vehicle to be sure I had a form of reliable transportation. Filed my XXXX case XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and sold it at a significant discount to XXXX who has XXXX assigned as the servicer. I contacted both Santander as well as the settlement firm that has been hired to administer the lawsuit claims and manage the consumers that receive restitution in the settlement has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Belo, and the most recent logged activity is Below is a, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and sold it at a significant discount to XXXX who has XXXX assigned as the servicer. I contacted both Santander as well as the settlement firm that has been hired to administer the lawsuit claims and manage the consumers that receive restitution in the settlement reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "then by XX/XX/XXXX my vehicle would be dispatched for pick up on a repo. Payments due on the XXXX of each month ; YearXX/XX/XXXXmonth Payment amt paid Date payment made How payment reported to be applied to my balance XXXX {$820.00} XX/XX/XXXX w/late payment I paid the late charge as apart of that XXXX so XXXX {$39.00} late fee. payment made was applied ALL towards interest nothing applied toward principle no late fee paid from the XXXX paymt XXXX {$820.00} XX/XX/XXXX none of my {$820.00} was applied to the principle nor the late fee paid XXXX {$850.00} XX/XX/XXXX {$230.00} applied to principle no late fee paid -- i paid it in my paymt XXXX {$800.00} XX/XX/XXXX {$220.00} applied to principle no late fee paid -- no funds for late fee XXXX {$880.00} XX/XX/XXXX {$210.00} applied to principle no late fee paid- I paid it in my paymt XXXX {$760.00} XX/XX/XXXX none of my {$760.00} was applied to the principle - no funds for late fee Year : XXXX XXXX Deferment approved for defer Late fee of {$39.00} was billed to my account", and the single most common underlying issue is "deferred ma XXXX {$900.00} XX/XX/XXXX none of {$900.00} was applied to principle - late fee paid not applied XXXX {$390.00} XX/XX/XXXX None applied to principle - late fee not paid by paymt - billed acct XXXX {$200.00} XX/XX/XXXX None applied to principle - late fee already billed on XX/XX/XXXX paymt XXXX {$1200.00} XX/XX/XXXX {$590.00} principle paid+ {$30.00} misc fee + {$39.00} late fee billed XXXX- {$1200.00} XX/XX/XXXX RETURNED PAYMENT BY BANK that XXXX payment was effectively {$780.00} + {$410.00} towards XXXX payment due leaving {$370.00} due for XXXX returned XXXX No payment made - received a letter from Santander stating that I had until XX/XX/XXXX to submit {$1600.00} or after that date if that payment amt is not made the car will be dispatched for pick by a repo company. Only option I had at that time in order to ensure I maintained my source of transportation was to enter into a XXXXXXXX XXXX bankruptcy - the car ( outside of some minor bills that I included in the case ) was the primary reason and only real reason I moved to file a chp XXXX the payments were unmanageable i am on a fixed income on XXXX from XXXX every month. that is why I had trouble meeting that obligation of nearly {$800.00} a month. Once my XXXX XXXX was filed it was mainly to be able to catch up on the past due payments and also ensure I kept my vehicle to be sure I had a form of reliable transportation. Filed my XXXX case XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and sold it at a significant discount to XXXX who has XXXX assigned as the servicer. I contacted both Santander as well as the settlement firm that has been hired to administer the lawsuit claims and manage the consumers that receive restitution in the settlement: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and sold it at a significant discount to XXXX who has XXXX assigned as the servicer. I contacted both Santander as well as the settlement firm that has been hired to administer the lawsuit claims and manage the consumers that receive restitution in the settlement has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and sold it at a significant discount to XXXX who has XXXX assigned as the servicer. I contacted both Santander as well as the settlement firm that has been hired to administer the lawsuit claims and manage the consumers that receive restitution in the settlement has a 0% timely response rate to CFPB complaints.
The most common issue reported against and sold it at a significant discount to XXXX who has XXXX assigned as the servicer. I contacted both Santander as well as the settlement firm that has been hired to administer the lawsuit claims and manage the consumers that receive restitution in the settlement is "deferred ma XXXX {$900.00} XX/XX/XXXX none of {$900.00} was applied to principle - late fee paid not applied XXXX {$390.00} XX/XX/XXXX None applied to principle - late fee not paid by paymt - billed acct XXXX {$200.00} XX/XX/XXXX None applied to principle - late fee already billed on XX/XX/XXXX paymt XXXX {$1200.00} XX/XX/XXXX {$590.00} principle paid+ {$30.00} misc fee + {$39.00} late fee billed XXXX- {$1200.00} XX/XX/XXXX RETURNED PAYMENT BY BANK that XXXX payment was effectively {$780.00} + {$410.00} towards XXXX payment due leaving {$370.00} due for XXXX returned XXXX No payment made - received a letter from Santander stating that I had until XX/XX/XXXX to submit {$1600.00} or after that date if that payment amt is not made the car will be dispatched for pick by a repo company. Only option I had at that time in order to ensure I maintained my source of transportation was to enter into a XXXXXXXX XXXX bankruptcy - the car ( outside of some minor bills that I included in the case ) was the primary reason and only real reason I moved to file a chp XXXX the payments were unmanageable i am on a fixed income on XXXX from XXXX every month. that is why I had trouble meeting that obligation of nearly {$800.00} a month. Once my XXXX XXXX was filed it was mainly to be able to catch up on the past due payments and also ensure I kept my vehicle to be sure I had a form of reliable transportation. Filed my XXXX case XX/XX/XXXX" in the "then by XX/XX/XXXX my vehicle would be dispatched for pick up on a repo. Payments due on the XXXX of each month ; YearXX/XX/XXXXmonth Payment amt paid Date payment made How payment reported to be applied to my balance XXXX {$820.00} XX/XX/XXXX w/late payment I paid the late charge as apart of that XXXX so XXXX {$39.00} late fee. payment made was applied ALL towards interest nothing applied toward principle no late fee paid from the XXXX paymt XXXX {$820.00} XX/XX/XXXX none of my {$820.00} was applied to the principle nor the late fee paid XXXX {$850.00} XX/XX/XXXX {$230.00} applied to principle no late fee paid -- i paid it in my paymt XXXX {$800.00} XX/XX/XXXX {$220.00} applied to principle no late fee paid -- no funds for late fee XXXX {$880.00} XX/XX/XXXX {$210.00} applied to principle no late fee paid- I paid it in my paymt XXXX {$760.00} XX/XX/XXXX none of my {$760.00} was applied to the principle - no funds for late fee Year : XXXX XXXX Deferment approved for defer Late fee of {$39.00} was billed to my account" product category.
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