Total complaints
2
Filed since All
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows and since XXXX's complaint history from CFPB public records. 2 consumers have filed complaints since All . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since All
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and since XXXX's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was informed that my loan would be transferred to Selene Finance starting XX/XX/year> | 1 |
| The SoFi Team '' As this claim is a consumer transaction | 1 |
| State | Complaints |
|---|---|
| I have started receiving correspondence that at that time did not reflect my actual situation | 1 |
| they have not processed a refund. Additionally | 1 |
| Issue | Complaints |
|---|---|
| this was not the case. In XXXX | 1 |
| I provided evidence of the merchant 's cancellation of my order on XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and since XXXX has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to All , and the most recent logged activity is Best, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and since XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was informed that my loan would be transferred to Selene Finance starting XX/XX/year>", and the single most common underlying issue is "this was not the case. In XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and since XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and since XXXX has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
and since XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against and since XXXX is "this was not the case. In XXXX" in the "I was informed that my loan would be transferred to Selene Finance starting XX/XX/year>" product category.
Read our methodology — how this data is sourced, computed, and verified.