and showed a current balance of {$0.00} with a payment due. I contacted the Ombudsman office in an attempt to resolve and I was sent the same poorly written letters in addition to the letter I was missing but now this also was poorly written and included incorrect information ( reports that I still owe money ). I called the rental relations company I am working with to see if they would call Portfolio Recovery and verify the accounts have been paid and when the rental relations company called Portfolio Recovery Portfolio Recovery would not verify any information. I am not sure why it is so difficult to get a letter from this company acknowledging the settlements they have agreed to. Every time I call I am connected to a different person and receive different information. I do not know what to do next.,,Portfolio Recovery Associates

What the CFPB Record Shows About and showed a current balance of {$0.00} with a payment due. I contacted the Ombudsman office in an attempt to resolve and I was sent the same poorly written letters in addition to the letter I was missing but now this also was poorly written and included incorrect information ( reports that I still owe money ). I called the rental relations company I am working with to see if they would call Portfolio Recovery and verify the accounts have been paid and when the rental relations company called Portfolio Recovery Portfolio Recovery would not verify any information. I am not sure why it is so difficult to get a letter from this company acknowledging the settlements they have agreed to. Every time I call I am connected to a different person and receive different information. I do not know what to do next.,,Portfolio Recovery Associates

and showed a current balance of {$0.00} with a payment due. I contacted the Ombudsman office in an attempt to resolve and I was sent the same poorly written letters in addition to the letter I was missing but now this also was poorly written and included incorrect information ( reports that I still owe money ). I called the rental relations company I am working with to see if they would call Portfolio Recovery and verify the accounts have been paid and when the rental relations company called Portfolio Recovery Portfolio Recovery would not verify any information. I am not sure why it is so difficult to get a letter from this company acknowledging the settlements they have agreed to. Every time I call I am connected to a different person and receive different information. I do not know what to do next.,,Portfolio Recovery Associates has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I co, and the most recent logged activity is I contacte, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and showed a current balance of {$0.00} with a payment due. I contacted the Ombudsman office in an attempt to resolve and I was sent the same poorly written letters in addition to the letter I was missing but now this also was poorly written and included incorrect information ( reports that I still owe money ). I called the rental relations company I am working with to see if they would call Portfolio Recovery and verify the accounts have been paid and when the rental relations company called Portfolio Recovery Portfolio Recovery would not verify any information. I am not sure why it is so difficult to get a letter from this company acknowledging the settlements they have agreed to. Every time I call I am connected to a different person and receive different information. I do not know what to do next.,,Portfolio Recovery Associates reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "sometime 2x a day. Finally on XX/XX/2017 I called again and reached an associate who put me through to another supervisor ( XXXX XXXX in XXXX ) who just kept giving me bad information and would contradict himself. He said that they were not able to provide a letter through e-mail", and the single most common underlying issue is "could not have a {$0.00} balance letter for 10 days".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and showed a current balance of {$0.00} with a payment due. I contacted the Ombudsman office in an attempt to resolve and I was sent the same poorly written letters in addition to the letter I was missing but now this also was poorly written and included incorrect information ( reports that I still owe money ). I called the rental relations company I am working with to see if they would call Portfolio Recovery and verify the accounts have been paid and when the rental relations company called Portfolio Recovery Portfolio Recovery would not verify any information. I am not sure why it is so difficult to get a letter from this company acknowledging the settlements they have agreed to. Every time I call I am connected to a different person and receive different information. I do not know what to do next.,,Portfolio Recovery Associates: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.