Total complaints
1
Filed since On X
2026 data Public-data reference. official source
and shes not sure why.
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and shes not sure why.'s complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
and shes not sure why. complaint mix by product
- and was 1 100.0% – 0% relief
How and shes not sure why.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and was told it is not. The specialist who helped me informed me that its possible whoever closed my account didnt realize I made the payment on XX/XX/XXXX. I asked her if it was normal practice for them to close credit cards from members who have had 100 % payment history over the course of 8 years | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| however I informed her that I was unaware there was an issue until XXXX where contact began. She apologized profusely and said theres nothing more she can do | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About and shes not sure why.
and shes not sure why. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and shes not sure why. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and was told it is not. The specialist who helped me informed me that its possible whoever closed my account didnt realize I made the payment on XX/XX/XXXX. I asked her if it was normal practice for them to close credit cards from members who have had 100 % payment history over the course of 8 years", and the single most common underlying issue is "however I informed her that I was unaware there was an issue until XXXX where contact began. She apologized profusely and said theres nothing more she can do".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and shes not sure why.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does and shes not sure why. have?
and shes not sure why. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does and shes not sure why. respond to complaints on time?
and shes not sure why. has a 0% timely response rate to CFPB complaints.
What is the most common complaint about and shes not sure why.?
The most common issue reported against and shes not sure why. is "however I informed her that I was unaware there was an issue until XXXX where contact began. She apologized profusely and said theres nothing more she can do" in the "and was told it is not. The specialist who helped me informed me that its possible whoever closed my account didnt realize I made the payment on XX/XX/XXXX. I asked her if it was normal practice for them to close credit cards from members who have had 100 % payment history over the course of 8 years" product category.
Read our methodology — how this data is sourced, computed, and verified.
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