and she basically told us a flat out NO and that we should just cancel the card. Well I do n't want my credit score hurt for someone else 's mistake

What the CFPB Record Shows About and she basically told us a flat out NO and that we should just cancel the card. Well I do n't want my credit score hurt for someone else 's mistake

and she basically told us a flat out NO and that we should just cancel the card. Well I do n't want my credit score hurt for someone else 's mistake has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to So t, and the most recent logged activity is So then we, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and she basically told us a flat out NO and that we should just cancel the card. Well I do n't want my credit score hurt for someone else 's mistake reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "as we feel completely trapped and mislead in this situation. We spoke with the same employee and he told us that he had to speak with his manager and then someone would get back to us. Then a Customer Service Representative called us back later that same day. She basically stated that the employee made a mistake", and the single most common underlying issue is "and that disciplinary action would be taken. '' So she admitted their fault".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and she basically told us a flat out NO and that we should just cancel the card. Well I do n't want my credit score hurt for someone else 's mistake: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.